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Michelle 7/27/2017 | 11:51:27 PM
Good addition This is an impressive addition to the Salesforce platform. Self-service has become more important these days. Working with a robust system without asking for help from IT is really appealing.
[email protected] 7/28/2017 | 1:56:25 PM
Re: Good addition Michelle, I agree this is a huge win for Salesforce it reduces hurdles to implementation and consequently sales. I love the look of the dashboard interface it appears simple and easy to use. The integration component could be the only ghost in the machine if it requires IT implementation.
Michelle 7/29/2017 | 4:52:12 PM
Re: Good addition I didn't get a good look at the dashboard, but I'm certain sales and marketing can appreciate an easy-to-use interface. I wonder how traditional IT departments react to such tools. 
JohnMason 7/31/2017 | 2:34:15 AM
blew up I blew up the dashboard image and see that it puts email, Twitter, and Facebook setup in one place. I can see where social media would be important to a sales rep. But the message here is, if I understand correctly, is that the Cloud lets a rep make substantially greater changes to the makup of a sales app.
Scott_Ferguson 7/31/2017 | 10:29:45 AM
Re: Good addition @Michelle: I think, too, that Salesforce wanted to set this up so that if you are a customer rep, you can do a lot of this building on your own without asking IT or a developer to build it for you. I think it loans a lot of creativity to the process.
Michelle 7/31/2017 | 4:56:00 PM
Re: Good addition @Scott However, from the web developer & marketing angle -- this could be an invitation to build some awful things. DIY is nice, but not everyone is an expert in all things.
Phil_Britt 8/2/2017 | 2:45:18 AM
Re: blew up The more Salesforce can encourage/enable the sales rep to do, the less idle time, so Salesforce receives more bang for the buck. Additionally, the sales reps are better cross-trained, aiding their own marketability.
JohnMason 8/2/2017 | 1:09:24 PM
Re: blew up Good point, as Salesforce better aligns the rep's goals with the company's goals: they both want to make more money.
[email protected] 8/2/2017 | 11:46:44 PM
Re: Good addition I agree Michelle, I saw some very interesting campaigns sent out by my sales department before they were forbidden from doing their own marketing. Laden with legal issues, missing copyrights, and legal ease, spelling errors etc. it has happened at many organizations I have worked with throughout the years. I am sure there is some sort of governor on the Salesforce piece to get approvals and prevent such issues.
Michelle 8/5/2017 | 2:15:30 PM
Re: Good addition That would be best -- I have seen a lot of the same kind of issues with other departments given authority to send campaigns as they wish. People who don't regularly work in marketing/branding can easily miss the basics of brand usage and logo usage.
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