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lucysharpe
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lucysharpe,
User Rank: Light Beer
2/1/2018 | 3:31:34 AM
full essay help
This post is overwhelming for us and this is very exciting and Help With Essay I want to see this kind of post again.
Phil_Britt
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Phil_Britt,
User Rank: Light Sabre
7/19/2017 | 9:31:09 AM
Re: Machine Learning for Customer Care
AI with speech technology already handles some customer care situations, but has the same issue as low-level call center staff -- has to go straight down a decision tree without being able to jump ahead to provide true help.
James_B_Crawshaw
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James_B_Crawshaw,
User Rank: Blogger
7/19/2017 | 8:51:23 AM
Re: Machine Learning for Customer Care
There is a great article on telecom.com describing Vodafone UK's use of voice sentiment analysis on contact centre calls as well as new chatbot they hope can deal with 70% of customer requests (turn it off, turn it back on again?). 

http://telecoms.com/483496/vodafone-decides-to-get-serious-about-customer-services/

 
Phil_Britt
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Phil_Britt,
User Rank: Light Sabre
7/4/2017 | 1:50:42 PM
Re: Machine Learning for Customer Care
Look for more and more of robots and automation in all types of industries. AI is even involved in reading and interpreting (sometimes misinterpreting) earnings reports.
James_B_Crawshaw
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James_B_Crawshaw,
User Rank: Blogger
7/3/2017 | 4:28:19 PM
Re: Machine Learning for Customer Care
Thanks Gabriel. I'll reach out to my contacts in Bern. 

Any other suggestions from the Light Reading community?
Gabriel Brown
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Gabriel Brown,
User Rank: Light Sabre
7/3/2017 | 11:14:27 AM
Machine Learning for Customer Care
Quite a few operators are looking at this -- robotic process automation, I guess we're calling it? Swisscom is worth looking at as this is one of the target use-cases for an AL/ML lab they're developing. 

 


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