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Michelle
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Michelle,
User Rank: Light Sabre
6/30/2017 | 11:05:31 PM
Re: Digital First..
How will we know when the transformation is complete? Will we have digital butterflies or something?
kq4ym
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kq4ym,
User Rank: Light Sabre
6/26/2017 | 9:27:18 AM
Re: Digital First..
It will be interesting to watch to see how Comcast fares in the projects. Seeing that in customer service "Comcast came in last -- although Comcast is simultaneously seeing great financial results," one might wonder if that carrot of great financial results might drive them realistically in that direction over moving to spending in customer service.
Mitch Wagner
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Mitch Wagner,
User Rank: Lightning
6/18/2017 | 3:59:17 PM
Re: Digital First..
Another meaningless buzzphrase: Digital transformation. 
danielcawrey
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danielcawrey,
User Rank: Light Sabre
6/18/2017 | 1:33:12 PM
Re: Digital First..
Every big company is going to have some customer problems. 

However, I don't think Comcast has handled certain incidents correctly. They need to do a better job servicing the customer. I'm not sure there is a technology that can properly help them do that. 
mhhfive
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mhhfive,
User Rank: Light Sabre
6/15/2017 | 7:22:57 PM
Digital First..
I'm hoping the "___ First" as a buzzword trend doesn't catch on. Ugh. Everyone should prioritize "digital" as much as it pertains to their business. Sure, media and networking companies need to be "digital" -- but it's become almost meaningless.


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