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FbytF
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FbytF,
User Rank: Light Sabre
9/21/2016 | 4:35:58 PM
Re: Where can I get one?
Before you go running back to Comcast, take a moment and remember that great customer service they offer! Not.  My current Xfinity WiFi router was experiencing outages 5-10 times a day during work hours for over three weeks. Whenever I called the "help desk" the service had resumed and of course they said there wasn't anything wrong. Finally out of frustration I took it upon myself to go to the local Comcast office and get a new WiFi router replacement.  Problem solved. So help at Comcast is self serve. Believe me if I had any other comparable choice I would be gone in a blink.  Comcast is advertising how they are improving customer service but its all marketing. I got three follow up calls to rate the service, so I guess its positive they are measuring how bad they perform. They also have a new phone app that's useless, during these outages the phone app would say I had a problem but the network was not reporting any outages, I don't need an app for that. 

Trust me a faster in home wi-fi connection is not worth the trouble.

 

 

 
msilbey
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msilbey,
User Rank: Blogger
9/21/2016 | 2:28:14 PM
Re: Where can I get one?
2016 should have been the year that in-home WiFi got a major boost, but it looks like the timing has slipped to 2017 in many places.
cnwedit
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cnwedit,
User Rank: Light Beer
9/21/2016 | 12:35:18 PM
Where can I get one?
I'm in Chicago and they are advertising gigabit service to my neighborhood - this might be what sends me running back to Comcast. 

Faster in-home WiFi is a big deal. 


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