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kq4ym
kq4ym
6/19/2016 | 10:11:35 AM
Customer First
MacFarland has it right in the emphasis to put the customer out there in front. Getting to a good customer experience can only lead to long term gains. Unfortunately there still some who look for the short term bottom liine, and don't give the customers credit for their real role in providing that profit and ROI over time.


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