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5/19/2016 | 4:39:03 PM
Re: The new reality
Judging by the ACSI scores, CHarter's only marginally better than Time Warner Cable in both Broadband and TV support and service. These companies have such low ratings because (especially on the TV side) of limited competition. That's only getting worse as AT&T and Verizon give up on DSL, and I'm not sure any volume of branding massage will fix that.
5/19/2016 | 1:26:57 PM
The new reality
I guess if you SAY you have "tremendous momentum" and "customer friendly policies" then it's true. As far as reported customer satisfaction goes, the new entity has a lot of headroom for improvement.

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