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Mageon
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Mageon,
User Rank: Light Beer
4/25/2015 | 8:26:02 PM
WIth DOCSIS 3.1 comes with better service
I think DOCSIS 3.1 will bring better customer service.  
alanbreznick
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alanbreznick,
User Rank: Light Sabre
4/7/2015 | 10:34:21 AM
Re: Service
I think many folks would agree with you. Better customer service would go a long way towards restoring cable's reputation. 
danielcawrey
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danielcawrey,
User Rank: Light Sabre
4/6/2015 | 5:23:02 PM
Service
Service is totally important to keeping customers. And while the US lags behind in broadband, that doesn't seem to be causing a lot of angst for customers.

I'm actually surprised by this, but it may mean operators should just spend their time elsewhere – like customer service. 


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