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kq4ym
kq4ym
3/18/2015 | 11:33:33 AM
Re: Good move
Getting to the point of less confusion to consumers seems to be one leadin value, "The result of all this complexity is consumer frustration, which can spill over to technical support staff who can't always unravel problems quickly." If vitualization and the cloud can help it's probably going to benefit Cox and the bottom line eventually.
VictorRBlake
VictorRBlake
3/17/2015 | 9:50:31 PM
Provider advantage
There's definitely a play here in that the resi service provider has the proximity (translated -- latency) advantage over OTT solutions for cloud based services. I think that the trick here is to have a well integrated mix of cable originated cloud services -- for example nDVR, with brand name services that consumers will recognize -- and then package them so that they integrated. Imagine, for example, nDVR + cloud backup of media, integrated with Box, DropBox, Amzn Cloud, or OneDrive, then sharing my home videos, so that they are available on my familes nDVRs ? Pretty cool stuff, and if played correctly its all API magic as the content and APIs can be a mix of external (call it third party) cloud based services + the cable operator's own services. This is afterall the goal of the cloud, seamless integration across various functions.

Alot of the nfv work is focused on internal orchestration which is good and makes sense to tackle first. But the next step is going to be building those third party api gateways. There are some ideas to learn from VAS and prior web services apis, but the scale and complexity here, along with the speed (agility) is much more challenging.
Mitch Wagner
Mitch Wagner
3/17/2015 | 8:07:25 PM
Re: Good move
Are cable companies and carriers getting into the home networking business? Perhaps working with partners? I'm sure plenty of consumers would pay to have their ISP also configure Internet access throughout the whole house.
cnwedit
cnwedit
3/17/2015 | 6:16:12 PM
Re: Good move
This is also a major pain point for the cable companies - one of the things Jeff pointed out is that more than 50% of the trouble calls for Cox's WiFi service are from customers who've forgotten their WiFi passcodes, and resetting those remotely isn't always a slam dunk. So it winds up costing a lot of money for something simple that is totally out of the cable company's control.
Mitch Wagner
Mitch Wagner
3/17/2015 | 4:18:43 PM
Good move
Back in the good old days of the 90s, customers had zero or one Internet-connected device -- their computer. Now, homes have a half-dozen devices at least, requiring their own IT departments (comprising Mom, Dad, or a smart teenager). That IT/network administration frequently gets sloughed off on the consumer Internet service provider. So Cox's move here makes sense -- it reduces cost and increases customer satisfaction. 


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