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DHagar
DHagar
3/4/2015 | 1:12:28 PM
Re: Customer is always Right
mendyk, I share your vision.  I think work will totally change both in what we do and how we work.  I think the current structures are going to be replaced by more adaptable work systems that will continue to change at a faster pace.
DHagar
DHagar
3/4/2015 | 1:02:47 PM
Re: Customer is always Right
Dan, great points.  Maybe I am falling into the same trap.  My term connected was meant to imply the technology capability to link multiple points of data/communication.  It really is becoming an "ecosystem" and a more comprehensive platform.  I guess we will have to keep searching for better terms to describe it.

Your point on jobs is true, however, I envision the development of new jobs that utilize the human skills of analysis and decision making.  Although the mechanical jobs are being replaced, I believe there is a growing demand for human capital in new roles in the newly developing markets.

I believe jobs/economy will continue to transform into an "information-driven" asset where people relate markets/supply to dynamic and shifting demands.  Just as farm jobs diminished while food production jobs grew, and manufacturing jobs have been declining but supply chain jobs are increasing.  I see us as moving up the food chain with innovation and new economies developing from the advancement and use of this growing information/communications asset. 
mendyk
mendyk
3/4/2015 | 10:53:10 AM
Re: Customer is always Right
The number of people being disintermediated from the workforce will continue to increase. Technology is only partly the cause of this. A century from now, people will be astounded by concepts like a 40-hour work week and office buildings.
DanJones
DanJones
3/4/2015 | 7:42:19 AM
Re: Customer is always Right
If Chambers is right then "connected" doesn't cut it any more than digital. He described this as a "horses to highways" type of shift. It's bigger than just technology, if this plays out, many will lose their jobs (and hopefully find others in the "digital" wave).
DHagar
DHagar
3/3/2015 | 7:32:50 PM
Re: Customer is always Right
jabailo, agreed about the customer use.

I further agree with Dan's article and Cisco's view about the future.  Maybe another term is "Connected"?  But the ability to both transact AND communicate is what I think is different.  And IoT opens the door to the open platform of sources of communications.

With cities and government, I think it will potentially make government more responsive, and transparent, to the citizens; from services to transactions.  I believe that the network will be pervasive and compelling in and of itself, to drive further growth; just as the internet has done.
jabailo
jabailo
3/3/2015 | 9:59:09 AM
Customer Is Always Right
Governments, and especially municipal governments when the IoT gets very pervasive, are going to be big consumers of these services, so we'd all better listen!

The IoT will handle the streetwise stuff.   Parking violations are already becoming entangled with smartphone apps.   Now about about automated enforcement with land-based drones, or just ordinary monitors?   

All the monitoring and response systems that can replace the need for making individual complaints.   Pollution tracking, traffic optimization and so on.   The job of the bureaucracy can move from processing to acting!



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