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MarkC73
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MarkC73,
User Rank: Light Sabre
1/27/2015 | 4:29:08 PM
Re: Can Google succeed?
maybe a good side business if it gets popular, like a supplimental support package.
Mitch Wagner
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Mitch Wagner,
User Rank: Lightning
1/26/2015 | 7:03:40 PM
Re: Can Google succeed?
Google might be offering MVNO for impoverished users, in parallel to Project Loon. If the service is cheap enough customers will live with no support.
Mitch Wagner
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Mitch Wagner,
User Rank: Lightning
1/26/2015 | 6:48:44 PM
Re: Can Google succeed?
smkinoshita - Keywords: "usually when I do get a hold of a human." :)
MarkC73
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MarkC73,
User Rank: Light Sabre
1/26/2015 | 1:02:11 AM
Re: Can Google succeed?
I think Verizon's biggest concern with Google 'wireless' should be that Google doesn't need to make money off of the business to stick around.

 
nasimson
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nasimson,
User Rank: Light Sabre
1/25/2015 | 5:05:15 PM
Re: what customer service a MVNO must offer
@mhui0:

Despite the logic of already-doing-two-thirds I dont think Google will be able to scale it up. It would have to acquire MVNO licenses in each country & be subjected to telecom regulatory laws. Furthermore MVNO works on distribution strength. Google has limited physical presence nationwide.
smkinoshita
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smkinoshita,
User Rank: Light Sabre
1/24/2015 | 5:31:27 PM
Re: Can Google succeed?
I think Google's got a chance.  Despite customer service not always being up to par, usually when I do get a hold of a human at last things go pretty well.
steve q
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steve q,
User Rank: Light Sabre
1/23/2015 | 2:36:46 PM
Re: Can Google succeed?
The main issue for Verizon is how Google plan to put more customer with a big name products that everyone use. Verizon know must think on both ends there cell phones services and fios.
Gabriel Brown
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Gabriel Brown,
User Rank: Light Sabre
1/23/2015 | 10:46:23 AM
Re: Can Google succeed?

Um, Android?

OK it started as an acquisition, but it's a Google product and is incredibly successful.

I'm not sure customer service is such a deal-breaker. I mean, have you ever had anything resembling customer service from a mobile carrier? Hanging on the phone for an hour, only to be told "computer says no" does not count.

Frank Pick
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Frank Pick,
User Rank: Lightning
1/23/2015 | 3:51:22 AM
Re: Can Google succeed?
Apart from the obvious search engine, can anyone think of a Google success that wasnt an acquisition?
mhui0
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mhui0,
User Rank: Lightning
1/23/2015 | 2:25:31 AM
what customer service a MVNO must offer
A MVNO must offer customer service for the device hardware, the device software, and service billing.

Google already takes care of the last two quite well on their Android phones. Few customers walk into a carrier's retail store asking their staff how to use a feature on an Android phone.

The device manufacturer already takes care of any hardware problem now for Google-branded hardware like the Nexus series.

Hence, once Google's MVNO starts up, the three types of customer service can use the same channels as they do now.
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