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kq4ym
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kq4ym,
User Rank: Light Sabre
10/27/2014 | 3:03:18 PM
Re: Consumers Vs. Profits
"So far, we have ensured that consumers benefit from the liberalisation of telecoms markets." they say. Whether the future of profits will therefore be assured is really a stab in the dark. There are so many variable of customer bases, costs and expenses, technology change that it really is going to be a wait and see question. And probably there's going to be the inevitable changes in policy as time moves forward.
smkinoshita
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smkinoshita,
User Rank: Light Sabre
10/25/2014 | 3:07:29 PM
Re: Consumers Vs. Profits
That was my point; they got used to being the only player and let everything slide, so when it came time to have to actually compete they were completely lost and had already built up a lot of resentment amongst their customer base.
SachinEE
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SachinEE,
User Rank: Light Sabre
10/25/2014 | 2:37:33 PM
Re: Consumers Vs. Profits
"In Canada, when Bell lost its monopoly not only did it find itself losing a lot of customers to its main competitor, but it was also completely unprepared to deal with the situation having had years to develop poor customer service habits.  This was a case where regulation helped a company survive, thrive and then become complacent and unable to fend for itself in the wild."

Bell Canada for one is a HUGE company. For the losing customers, they have other subsidiaries like Bell Mobility and Bell Aliant helping them out in terms of crisis. You are right that proper regulation can ensure minimum consumer loss, however that comes if consumers manage to build confidence in the company over the years, which was not the case because of bad services.
SachinEE
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SachinEE,
User Rank: Light Sabre
10/25/2014 | 2:33:41 PM
Re: Consumers Vs. Profits
Since a telecom company or an IT sector company serves a huge population base, losing a part of its consumers wouldn't be much of a problem for them. What really must be asked if the companies are willing to change for the consumers. Although business ethics lies down the rule "the decision which is found out to be the best for the greatest number of people should be the decision implemented", this is hardly followed as we are stepping into the age of context marketing, we really don't know what we need and therefore are washed down the marketing ladders of companies.
nasimson
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nasimson,
User Rank: Light Sabre
10/24/2014 | 9:14:36 PM
Re: Eastern front
@mendyk:

> Does this mean German Ms will be displaced by lower-cost Ms from Poland, Slovakia, et al?

What do you mean by "Ms"? The German Ms? The lower-cost Ms?
nasimson
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nasimson,
User Rank: Light Sabre
10/24/2014 | 9:13:08 PM
Re: Consumers Vs. Profits
> Companies need to make decent profits or there's no reason for them to be in business,
> but they'll also take advantage of consumers when/while they can since their purpose is
> to create profit.

@smkinoshita:

Companies should make a lot of profit to exist. But companies should not exist to make just profits. Companies should have a purpose.

Same applies for Telcos.
mendyk
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mendyk,
User Rank: Light Sabre
10/24/2014 | 11:14:51 AM
Eastern front
Re DT's M2M outreach to East Euro partners: Does this mean German Ms will be displaced by lower-cost Ms from Poland, Slovakia, et al?
smkinoshita
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smkinoshita,
User Rank: Light Sabre
10/24/2014 | 11:03:17 AM
Consumers Vs. Profits
"From now on our actions must be more geared more toward allowing companies to make fair profits."

That's going to be an ongoing balancing act.  Companies need to make decent profits or there's no reason for them to be in business, but they'll also take advantage of consumers when/while they can since their purpose is to create profit.

In Canada, when Bell lost its monopoly not only did it find itself losing a lot of customers to its main competitor, but it was also completely unprepared to deal with the situation having had years to develop poor customer service habits.  This was a case where regulation helped a company survive, thrive and then become complacent and unable to fend for itself in the wild.

I think this is a 'wait-and-see' situation.


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