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9/8/2014 | 7:51:54 PM
Re: Only 42%...
Interesting to think that it is the operators who are blamed for app failures. I think that app performance is a bigger issue than many realize. But when it comes to data delivery, I'm expecting my carrier to deliver.

Verizon has always been good for that for my personal data services as well as for the IT work I've done – they've done well for themselves by being extremely reliable. 
Joe Stanganelli
Joe Stanganelli
8/30/2014 | 10:56:34 PM
Only 42%...
42% is depressingly low.

People generally like to and prefer to recommend the businesses they do business with to other people -- because, as a matter of consistency, is allows them to "prove" to themselves that they have made the right decision.

For those who do not recommend the businesses they do business with, what an emotional drain indeed -- even aside from the inherent frustration they have with the particular business -- for, as Cialdini suggests, the human mind wishes for consistency in all things that we do.

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