& cplSiteName &
Comments
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
Mitch Wagner
Mitch Wagner
7/7/2014 | 9:17:30 PM
Vendor incentive
The current incentive in the marketplace is against vendor interoperation. Lack of interoperability increases customer lock-in. 
Mitch Wagner
Mitch Wagner
7/7/2014 | 9:16:43 PM
Re: Spaghetti, mayonnaise, and automation
I've never made mayonnaise. I never considered this a liability in a technology career.
Scott Sumner
Scott Sumner
7/4/2014 | 10:18:45 AM
Closing the automation loop
Hi Carol,

Great article.  This is something we have been discussing with a number of customers and we see that they are progressing quickly towards user-defined cloud services, and automated provisioning / service parameter updates on the fly.  The component that still seems to be manual is the initial validation of a new service.  To ensure that SLAs are met, and performance meets the customer-specified bandwidth profile, for example, Service Activation Testing using a standard like RFC-2544 or Y.1731 are normally used for turn-up / birth certificate validation.

I would expect that this, too, needs to be automated, triggered by customer service changes (on demand or scheduled).  This technology exists today to perform these tests using virtualized instrumentation, it's the integration with the user-portal and automation applications that need to be polished.

Have you heard any noise about this side of the service provisioning equation?

Thanks,

Scott
Susan Fourtané
Susan Fourtané
7/4/2014 | 7:05:10 AM
Spaghetti, mayonnaise, and automation
Carol,

Service providers surely see that automation is taking over every industry.

Not jumping into the wagon to find automated processes with which they can eliminate errors in order to speed things up would be silly and risky. 

I imagine the panel discussion took place before dinner. That would explain the thoughts on spaghetti, mayonnaise, and maybe other food analogies. :D

-Susan
sport8
sport8
7/3/2014 | 7:03:08 PM
Automation of Provisioning Still Elusive Goal
Carol,

I couldnt help but think of an issue for service providers that is multi-vendorrelated....It seems that either the programmers force upgrades or the receivers need to be sent in for firmware upgrades.  I would wonder if you are address this part where a vendor supporting automated firmware management or a universal activator for multivendor equipment to treat satellite receiver firmware backup and restore.  I mention that because satellite receivers represent the largest quantity of headend items, 75-100 or more.

 

thank you-Frank 
Carol Wilson
Carol Wilson
7/3/2014 | 5:50:30 PM
Re: Centralized versus distributed intelligence
Mostly, folks talk about centralizing control as part of the automation process but there has to be distributed intelligence as well in the virtual world for a lot of functions. So it's not an either-or situation. 
Atlantis-dude
Atlantis-dude
7/3/2014 | 5:31:34 PM
Centralized versus distributed intelligence
Where is the goal of automation ?


Featured Video
Upcoming Live Events
November 5, 2019, London, England
November 7, 2019, London, UK
November 14, 2019, Maritim Hotel, Berlin
December 3-5, 2019, Vienna, Austria
December 3, 2019, New York, New York
March 16-18, 2020, Embassy Suites, Denver, Colorado
May 18-20, 2020, Irving Convention Center, Dallas, TX
All Upcoming Live Events