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pcharles09
pcharles09
2/27/2014 | 10:56:10 PM
Re: Voice
That's my problem. Cablevision has essentially a monopoly in the area (FiOS is still not in a lot of places & Verizon "Hi-speed" stinks). You would think they'd have good enough training to get their CSRs ready. But I've seen their inner-workings a few times. All they care about at the end of the day is how many calls reps take, not issues resolved.
jabailo
jabailo
2/27/2014 | 5:11:12 PM
Re: Voice
NYC is not one of those cities 


Yes it's amazing, some of the biggest downtowns do not have the most advanced technology. For example, I live in Kent, WA, about 20 miles southeast of Seattle.  I have tons of options including Wimax and optical fiber.  But in Seattle itself, optical fiber is not available!  Maybe this is more a commentary on the continuing obsolescence of the cities and rise of the suburbs.  Still anyone with a 4G (and soon 5G) phone has wireless high speed broadband.   I can get 4G LTE in some areas near me on my Virgin Mobile phone.   So anyone who has a cell carried with a hotspot feature has wireless broadband, assuming they have reasonable rates for streaming video.

 
majortom1981
majortom1981
2/27/2014 | 2:39:04 PM
Re: Voice
NYC is not one of those cities and google said they will never be deploying in the NYC area so cablevision doesnt have to worry about google. they also dont have to worry about fios either because verizon stated no more rollouts. HUGE chunks of long island dont have fios.
Phil_Britt
Phil_Britt
2/27/2014 | 11:24:26 AM
Re: Voice
I think that's the case with most cable companies and customer service. I'm not in Cablevision territory. I'm with a relatively small provider that could provide better service, but it's still better than my only other cable choice -- Comcast -- based on customers I know with the latter's "service." It seems the larger the cable companies get, the more customers become simply numbers.
jabailo
jabailo
2/26/2014 | 10:40:23 PM
Re: Voice
We'll know after this happens!

 

Google prepares 34-city push for ultra-fast Fiber service

Google Inc is exploring a major expansion of its super-fast "Fiber" TV and Internet service, which could extend the nascent network to 34 more US cities and pose a competitive threat to home broadband providers.

Google executives told reporters on Wednesday the search company has reached out in recent weeks to cities from nine metropolitan areas around the country, including San Jose, Atlanta and Nashville, to discuss the feasibility of building out Fiber, which Google says delivers the Internet at speeds up to 100 times faster than average networks.

albreznick
albreznick
2/26/2014 | 9:08:00 PM
Re: Voice
Wow. So how much longer do you give cable technology? 
albreznick
albreznick
2/26/2014 | 9:05:36 PM
Re: "dead end"
Yep, Karl. I wonder about that too. It doesn't seem like the Dolans really haver a long-term strategy right now. Maybe they're just tryingto hang on till someone decides to buy yhem out. Think Tom Rutledge might be interested?   
pcharles09
pcharles09
2/26/2014 | 9:04:55 PM
Re: Voice
Cablevision & great customer service are 2 things that do not go together. Trust me, I've been suffering for years.
jabailo
jabailo
2/26/2014 | 7:16:01 PM
Re: Voice
Yes, it's somewhat like the British Foreign Office in 1960 once the colonies started gaining indepedence.  Not quite as much to do around the headquarters.  Cable is on track to be evicerated by Google fiber and Wimax/LTE broadband.   The fiber is already laid.  Wireless broadband only takes a few antennas to cover many square miles.  How can thick rat warrens of cable using a network designed for one way transmission of video compete?   Maybe some smart guy with figure out software that boosts its capabilitles to 10Gpbs.   But is that physically possible?
smkinoshita
smkinoshita
2/26/2014 | 7:08:56 PM
Re: Voice
@FakeMitchWagner:  They could be charging more, but if it's true and they did improve customer service then they might also be providing a service that matches the price.  Great customer service can go a long way -- I'm loyal to a small business that sells computers and parts because they have fantastic customer service and I know I can trust them, even if their prices may be higher.
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