& cplSiteName &
Comments
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
Page 1 / 2   >   >>
vishal87
50%
50%
vishal87,
User Rank: Light Beer
10/28/2013 | 6:32:16 PM
Re: Metrics
Hi Seven,


Great thanks! Appreciate the insight.

BTW, I would be glad to send you a direct invite to the CE Group, but I don't have an email for you.

So, if you'd just send a request to join here http://www.linkedin.com/groups?home=&gid=77819, I'll be glad to approve it. (Of course, if you don't find the Group valuable, you can just leave the Group at anytime at the click of a button, but I feel you might find some of the discussions quite interesting :-)).


Hope to see you on the Group.

Best wishes,

-Vishal
brookseven
50%
50%
brookseven,
User Rank: Light Sabre
10/28/2013 | 5:45:38 PM
Re: Metrics
About 875 of 900 I would guess maybe more...

Remember there are a handful of very large telcos - AT&T, Verizon, and Century call them Tier 1.

Tier 2s - Surewest, TDS, ACS, Frontier, Windstream, Fairpoint...probably a few I missed.

The rest are small.

seven

PS - would share with the CE group but am not a member

 
vishal87
50%
50%
vishal87,
User Rank: Light Beer
10/28/2013 | 5:12:56 PM
Re: Metrics
Hi Seven,


Thank you for the great input! Much appreciate your thoughts.


By this measure, how many of the 900 members of the NTCA (combined NTCA and OPASTCO) do you think fit this bill?


Also, I'd like to share your comment on the Carrier Ethernet group, where the original question was asked, and would request you to weigh in there (the discussion there is building upon what is in this article).

http://lnkd.in/bpxAQRe


Best,

-Vishal
brookseven
50%
50%
brookseven,
User Rank: Light Sabre
10/28/2013 | 5:01:56 PM
Re: Metrics
 

Vishal,

My take is very simple on this...a Rural Telco is:

1 - An ILEC that has CoLR obligations

2 - Has approximately 100K lines or less (I do not put companies like Century, Frontier or even Fairpoint in this category - Surewest and TDS maybe).

3 - Has no Central Office that directly serves more than 10K lines (I might relent and say 20K if that is a single property - so the former Cincinnati Bell need not apply here either).

Example companies:  Valley Telephone, Blue Valley Tephone, East Otter Tail Telephone

That is why I think this notion of getting more take rate is probably hard for many of them (especially the Opastco members).  Many of them have very high DSL penetration and some of them also have cable plant.  The bigger companies have more choices, but I don't see how that works in this environment.

What they might be able to do is band together at the state level and do more.  My experience with these very small telcos is that they have very limited technical resources and expecting things out of them is not very fruitful.  One of my old customers was the ISP arm of TDS.  I can tell you that they were extremely limited as an IT group, but they were a lot better than many of the small telcos.  Those guys could only make changes/do anything when the "Firewall Guy" showed up for his 1x/month visit.  

So, I think this is a valid conversation.  I think one of the big disagreements that Carol and I have had is that I am thinking of these small companies when I think of "Rural Telcos".  I do not think about companies like Frontier or even TDS.  I think the answers for the very small companies is different than these mid-tier firms.

 

seven

 
vishal87
50%
50%
vishal87,
User Rank: Light Beer
10/28/2013 | 3:58:47 PM
Re: Metrics
Folks,


It's great that we're talking of rural telcos and I guess we might "intuitively" know what they are. However, in a discussion currently ongoing on the Carrier Ethernet Group on Linked In on this very article, someone appropriately asked

"How does one define a "rural telco"?

http://lnkd.in/bpxAQRe

Carol, Sarah, and the other commentators, any ideas?

Thanks,

-Vishal

 
jat5381
50%
50%
jat5381,
User Rank: Light Beer
10/26/2013 | 7:57:06 PM
Re: Metrics
I would hope that focusing on a quality process would do the opposite than hasten rural telcos demise - give customers a better product, bring in more customers, increase revenue, etc...
brookseven
50%
50%
brookseven,
User Rank: Light Sabre
10/26/2013 | 12:48:37 PM
Re: Metrics
 

So jat, I guess many rural communities will just lose access to all telecom services correct?  Since there is often no other option.

 

seven

 
jat5381
50%
50%
jat5381,
User Rank: Light Beer
10/26/2013 | 10:11:41 AM
Metrics
Mr. Mcguire says:  "...And even harder for many will be the process of developing metrics to measure the performance of existing employees."

It is my belief that the more business and industry in the US focuses on metrics first instead of a quality process, the more those same business and industries will constantly have to "reinvent" themselves and talk about having to "make major changes".

Demming's lesson's of quality have been lost (or ignored) by now two generations of business and industry leaders in the US.  And that is a shame.

Mr. Mcguire says:  "...a corporate culture change that is needed to become more sales- and marketing-oriented and able to meet customer needs."

Blaahh.  If you don't have a product or service that people want and performs as advertised, no amount of marketing will cover up this failure.

The harsh reality of today's political environment may increase the chance that rural telcos will not survive or be unable to grow.  But focusing on metrics and marketing at the expense of a quality process will most certainly hasten the demise in my opinion.
vishal87
50%
50%
vishal87,
User Rank: Light Beer
10/25/2013 | 4:35:10 PM
Re: rural culture
Tara,

Thanks for sharing these perspectives - very helpful!

The point you mention about lobbying by larger players for use of Connect America funds is worthy of note. I think it's interesting to see how these funds get disbursed, and whether the rural operators will get any significant share of them.

It is true that some expansions in rural areas by local operators will require deep capital expenses, which are initially best funded through either reasonable debt or grants of some sort, with payback being a long time horizon, which governments can afford. But, if access to such funds is difficult (for whatever reason), capital would also become a gating issue for rural operators, which is an issue they'll have to contend with.

-Vishal
vishal87
50%
50%
vishal87,
User Rank: Light Beer
10/25/2013 | 4:03:13 PM
Re: rural culture
Hi Carol and Sarah,

Excellent points both! A few items caught my attention, which I wanted to share thoughts on.

First, Sarah, I can assure you (from direct personl experience of tracking this industry segment for the past couple years and from directly working with some operators) that most rural telcos are not "laid-back" country folk by any means :-). They are anything but! A good many of them (as Carol observed) are ahead on the technology curve, but it's also pretty evident that technology is but one part of their puzzle.

Yes, being liked by their community is a benefit, which they rightfully use as an edge over the big guys, by being available for their community, beyond just providing them communications services. (The big guys aren't going to roll-up their sleeves and go helping neighbors out in rural Montana somewhere, when "rural carrier" staff will 'cause they live in the same communities they serve. Check out this from the South Dakota Networks (ok, they're a little more than just a rural carrier, but they do serve very large rural parts pretty exclusively) website, http://www.sdncommunications.com/about-us/history-ownership/, of how they kept communications going during a flood across the Vermillion River, back in 1993!, and of their other community initiatives http://www.sdncommunications.com/about-us/community-service/; and this is just one example of several hundred rural operators that exist in the US alone, even today!)

Carol, the question many of these rural (I call them "emerging") carriers have is that to answer "what technology is right for us?", they have to look at strategy, business, systems, network architectures, sales/marketing, customer base (current and desired) and the like in cohesion.

It is here that they typically tend to have problems (which we've helped several of our progressive carrier customer's address). In fact, we have an entire presentation that outlines some of these issues, and what it takes to address them, which is found here http://bit.ly/OkBcj0, while more info. on our initiatives is found here http://bit.ly/M5Lc94.

This is a problem of changing the mindset of executive and engineering management at these operators, and making them aware of formalized processes and systems, and of the need to look comprehensively at the information their sales, billing and engineering organizations (whether formalized or not) already have. Such, systems are a must for growth and progress, and to remain competitive.

Another issue is one of density of users. With very low user densities, running profitable operations will continue to be a challenge, and the idea will be for these operators to move into new services - broadband wireline and wireless (fixed perhaps), and to, via a process of education, show their customers the value they can derive from broadband services (a lot is possible today with a good broadband connection, siiting even in rural Wyoming or North Dakota!).

The problem of low user-density, however, will continue to be there, and one that different rural operators will contend with and address in their own ways. Perhaps by consolidation, partnerships, pooling resources and the like -- an interesting area of work for sure!

BTW, Carol, a great post and topic, which I've reflected on to the Carrier Ethernet Group on Linked In that I manage, and invite you to also have a discourse there, as this Group includes a number of members from around the world, many of whom share problems similar to those faced by rural operators in the US. http://lnkd.in/bpxAQR

Best,

-Vishal
Page 1 / 2   >   >>


Featured Video
Flash Poll
Upcoming Live Events
September 17-19, 2019, Dallas, Texas
October 1, 2019, New Orleans, Louisiana
October 2-22, 2019, Los Angeles, CA
October 10, 2019, New York, New York
November 5, 2019, London, England
November 7, 2019, London, UK
December 3-5, 2019, Vienna, Austria
December 3, 2019, New York, New York
All Upcoming Live Events
Partner Perspectives - content from our sponsors
Transform Beyond Borders to Lead the Innovation
By Ben Zhou, CEO, Whale Cloud
Reject Limits. Build the Future.
By David Wang, Huawei
China Telecom & Huawei Jointly Complete the World's First End-to-End 5G SA Voice & Video Call
By Jay Liu, Senior Marketing Manager, Cloud Core Product Line, Huawei Technologies
All Partner Perspectives