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Jeff Baumgartner 12/5/2012 | 5:38:00 PM
re: Comcast Rolls Business Voice Into the Cloud

And it is live. Comcast did put me in touch with a customer – Shawsheen Coating and Converting of  Andover, Mass. --  who's been using VoiceEdge for about a year under the pilot program for 4 lines and 22Mbit/s data and video  -- for about the cost it was getting for a 1.5-meg T1 line.  Zib Drelich, who handles the IT needs for them, was pretty candid that minor issues pop up here and there as one might expect with any SP, but said there hasn’t been any outages so far.  And that's been one of the issues that that caused him to look for a new provider in the first place.

 

They were previously using Broadview and, before that, Verizon.  Apparently the company is located in a remote corner of the town with some infrastructure issues, and the lack of upgrades had caused some lengthy outages.  He's also happy to say buh-bye to the PBX gear that he used to house on –site.  But he said the "clincher" was that Comcast provided the phones as part of the package… Drelich had previously budgeted for having to purchase that gear, so that was some capex he didn't have to shell out up front. JB

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