re: Carriers in Consultants' ClothingCan a corporate customer trust a carrier to help them manage their carrier expenses?
For other services, such as managing equipment and inventory, it's a smart move for the carriers to reach out and offer more services to their customers. However, if the carriers truly wanted to help customers manage their costs, they would start by making their own billing systems easier for their customers to understand. In my company's 11 years of experience with helping customers manage their wireless billing, this is certainly not the case!
Is it really in the carriers' best interests to help its customers lower their costs?
re: Carriers in Consultants' ClothingCompanies like Nokia are also moving heavily into the services area. Case in point Nokia's purchase of Intellisync - Device Management, Security, and Email and Data synchronization. This is all from a device agnostic standpoint.
re: Carriers in Consultants' ClothingYes and No....it is in there best interest to add services and lower you expenses. No, carrier management is a result of new architectures that have the potential to consolidate both enterprise and carrier technologies and billing structure. Enterprise FMC is real/disruptive.
For other services, such as managing equipment and inventory, it's a smart move for the carriers to reach out and offer more services to their customers. However, if the carriers truly wanted to help customers manage their costs, they would start by making their own billing systems easier for their customers to understand. In my company's 11 years of experience with helping customers manage their wireless billing, this is certainly not the case!
Is it really in the carriers' best interests to help its customers lower their costs?
Roger Yang
CEO, Avema Corporation
www.avemacorp.com