Re: Either/or?I worked too for a global solutions provider, but on the other site, the locations where the services end. In my experience, local branches want/need much more support than the main office is willing/able to provide. Thinking globally and acting locally also works for telecommunications!
We've found that both approaches are needed to match the complex requirements for many of our customers. To meet the local requirement we have an approach called 'Vendor Managed Services' where we manage a local provider on our customer's behalf. The challenge here is to justify our management fee!
Either/or?Thanks for the post, Peter. Do you find it's an either/or for most service providers, or do some do a mix of local and global depending on the need?
We've found that both approaches are needed to match the complex requirements for many of our customers. To meet the local requirement we have an approach called 'Vendor Managed Services' where we manage a local provider on our customer's behalf. The challenge here is to justify our management fee!