MCI introduces new SLAs including stringent network performance guarantees for latency and additional packet delivery guarantees

July 28, 2004

2 Min Read

ASHBURN, Va. -- MCI (NASDAQ: MCIP) today announced it has raised the bar on Internet service by increasing its performance threshold, introducing new guarantees for traffic between key global business centers, and setting new standards for Internet service around the world. These new SLAs reinforce MCI's ongoing commitment to delivering high performance IP-based services and provide additional confidence for businesses evolving their communications to an increasingly IP environment. "With one of the most expansive and meticulously engineered IP networks in the world, MCI is once again setting higher standards for industry performance," said Nancy Gofus, MCI senior vice president, Product Management. "MCI's new Service Level Agreements continue to lead the industry, while further demonstrating our commitment to overall customer service and satisfaction."

Effective immediately, all MCI Internet service customers worldwide are automatically covered by MCI's new enhanced Service Level Agreements (SLAs), which include more stringent network performance guarantees for latency (the speed at which traffic traverses MCI's global backbone) and additional packet delivery guarantees (ensures that traffic is being delivered over the network to its destination) for Latin America, Asia Pacific and EMEA. MCI is also introducing a jitter guarantee of one millisecond for U.S. traffic that will enable customers to better carry time-sensitive applications like VoIP over their networks. The new metrics are being applied across all MCI Internet Protocol (IP) services, including dedicated and remote Internet access, IP VPN Dedicated and Remote, and Internet Colocation services, at no additional cost to customers.

MCI will also enhance its Remote Access Services this fall with the addition of new end-to-end SLAs for all MCI Internet Dial Corporate customers to ensure a positive experience for each and every end-user. Utilizing MCI's Dial Analysis monitoring and reporting platform, customers will be able to measure end-user performance against the new end-to-end SLAs.

MCI Inc.

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