Lessons From a FiOS Install
I’m getting more features, faster Internet, and multi-room DVR for about $15 less per month. Not a bad deal. The installation went well, with one major exception: Twenty-four hours later, I still don’t have a dial tone, and I have no idea when I’m going to get it.
The technician told me: “Well, the office is transferring it to another department, and that’s never good.” Thanks for the vote of confidence.
I do find it ironic that Verizon is having trouble delivering their “core” service of dial tone, while seeming to deliver video and broadband flawlessly. Perhaps there is some truth to the J.D. Power rankings which rate cable voice service higher than telco. Is voice service suffering at telco TV providers because most of their focus is now on video? Or maybe wireline voice is no longer a “core” service. It’s been swept aside for the sexier stuff, including video and wireless.
Perhaps the more telling factor is that my wife and I don’t seem to be too bothered that we don’t have a dial tone. I think our attitude would be quite different if the technician left without the TV working.
— Bernardin Arnason, Managing Partner, Pivot Group , and Chairman, TelcoTV 2008
Interested in learning more on this topic? Then come to TelcoTV 2008, a conference and expo that will examine the convergence of communications and entertainment, and its impact on service providers from across the globe, to be staged in Anaheim, Calif., November 11-13. For more information, or to register, click here.