Also in today's EMEA regional roundup: Dido Harding steps down at TalkTalk; wholesale roaming caps finally agreed; Hitler's phone up for auction.
TalkTalk hit the headlines in 2015 for a massive security breach from which it took many months to recover. But while some media coverage is suggesting that incident might have been the catalyst for her departure, that doesn't appear to be the case: If every CEO quit because their company had been subject to a security breach then it would be good news only for headhunters -- and if she was being forced out because of TalkTalk's hack, that would surely have happened a long time ago, not 18 months after the fact. But when you are the CEO of a public company and the share price is down 24% compared to a year ago, then it seems your time is up. What is notable from Ofcom statistics, though, is that while TalkTalk still fails to achieve above-average scores in customer satisfaction ratings for fixed-line voice and broadband services (according to the Q3 2016 statistics), TalkTalk's customer satisfaction ratings have improved significantly during the past year, albeit from a pitifully poor starting point, so Harding has at least one feather in her cap as she leaves. the operator also published a trading statement today: In the three months to December 31, 2016, group revenues at TalkTalk fell 5.2% year-on-year to £435 million (US$549.4 million).
— Paul Rainford, Assistant Editor, Europe, Light Reading