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Cloudcheck: A Software Solution for Residential WiFi Customer Care

Buddy Snow, ASSIA's Chief Revenue Officer, discusses with Light Reading the residential WiFi challenges facing Internet service providers today. Subscribers' quality of experience (QoE) is declining rapidly with a perfect storm of explosive growth in Internet video, proliferation of WiFi devices in the home and rapidly increasing broadband bandwidth to the home. The answer is ASSIA's Cloudcheck, a software solution that combines full visibility of the WiFi network with real-time big data analytics, machine learning and self-healing network optimization to give ISP's control of the WiFi situation and dramatically lower customer care costs while increasing subscriber satisfaction.

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