J.D. Power Gives Cablevision High Marks

Optimum Online receives top honors from J.D. Power and Associates in business telecom data services customer satisfaction

June 18, 2009

2 Min Read

BETHPAGE, N.Y. -- Cablevision Systems Corp. (NYSE: CVC - News) today announced that its Optimum Online high-speed Internet service received top honors in the J.D. Power and Associates 2009 Major Provider Business Telecommunications Data Services Study(SM) for home-based businesses and small/medium-sized businesses. The study, which ranked service providers based on customer satisfaction with telecommunications data services, focuses on a range of key product and buying experience attributes including: performance and reliability; sales representatives/account executives; billing; cost of service; offerings and promotions; and customer service. Optimum Online's overall rating for data services, in both segments, ranked highest - leading all other providers - including traditional telecommunications providers and other multiple system cable operators.

The study, released by J.D. Power and Associates earlier today, found that Optimum Online received the "highest numerical score" among each segment resulting in the highest overall customer satisfaction ranking for small/midsize business data service providers and home-based business data service providers. Optimum Online ranks highest in the home-based business segment, performing particularly well in performance and reliability, as well as offerings and promotions. And, in the small/midsize business segment, Optimum Online performed particularly well in four of the six factors driving satisfaction: sales representatives/account executives; billing; cost of service; and offerings and promotions.

"This recognition is particularly meaningful, because the J.D. Power and Associates ranking is based on information gathered from the most important audience of all - our customers," said Joseph Varello, Cablevision's vice president of small and medium business services. "Internet accessibility, speed and uptime are critical performance factors for business customers. Our primary goal is to deliver the best services and greatest value to businesses across the New York metropolitan area. This kind of recognition, from a trusted source like J.D. Power and Associates, makes it clear to both existing and prospective customers that Optimum is a leader in customer satisfaction for a wide range of businesses in our market."

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J.D. Power and Associates

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