European cable operator UPC Broadband selects Amdocs CRM 6
February 27, 2007
ST. LOUIS -- Amdocs (NYSE: DOX - News), the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), announced today that UPC Broadband, operator of the largest cable network in Europe, has selected Amdocs to deliver a superior customer experience when offering triple-play -- voice, video and Internet -- services to its more than 12 million service subscribers. UPC Broadband will initially deploy the new system in Romania and Switzerland.
Replacing its legacy system with Amdocs CRM 6 will allow UPC Broadband to reduce its total cost of ownership, automate the ordering process, improve customer service and shorten the time to market for new services. Amdocs will provide an integrated, easy to maintain application to support UPC Broadband's subscribers across all its lines of businesses.
"We are moving to a more flexible and integrated solution with Amdocs CRM 6 which has the new features and functionalities to service our triple-play customers throughout Europe within the cost and timelines the business requires," said Mehrdad Mansourpour, managing director and chief information officer for UPC. "We selected Amdocs, our partner of more than six years, because of its approach to customer service and service oriented architecture, as well as its experience in telecommunications, broadband and cable industries."
Amdocs Ltd. (NYSE: DOX)
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