TOA Nets Cox Deal

TOA Technologies announced it has successfully completed the deployment of Cox Communications' and TOA's jointly developed Web-based platform

May 12, 2010

2 Min Read

CLEVELAND -- TOA Technologies today announced it has successfully completed the deployment of Cox Communications' and TOA's jointly developed Web-based platform to manage Cox's mobile workforce and appointment-related customer service. TOA Technologies, the only Cloud-based enterprise solution for mobile workforce management and customer communication, has fully integrated with Cox Communications' existing CRM and other operations systems to improve workforce efficiencies and reduce expenses. Cox, the third largest cable provider in the United States, continues to enhance its customer service by reducing customer wait times and proactively communicating appointment status updates through TOA's solution.

TOA and Cox completed the enterprise-wide deployment of the system to all of Cox's sites coast-to-coast on time and on budget in record time. TOA's on-demand solution replaces Cox's legacy system with the next-generation of mobile workforce management. TOA's solution equips Cox's field technicians and dispatchers with a comprehensive suite of tools to perform mission-critical customer service appointments efficiently and courteously, including automated software that can rapidly optimize job allocation and route 10,000 appointments in under five minutes. TOA's solution also provides a mobility solution for Cox field technicians to perform all their work without ever needing to talk to a dispatcher. In addition, TOA's predictive "Where's My Tech?" service, which Cox is rolling out, allows continuous updates to subscribers on the status of their appointment both via phone or the web.

"It has been an excellent year for the Cox Field Service, Cox IT and TOA partnership," says Catherine Mitchell, Vice President of Field Services at Cox. "We set out together to upgrade Cox's legacy workforce automation system with a future-ready platform that would provide us with critical long-term flexibility and control to streamline productivity and enhance the customer experience. By providing technicians with access to critical job and customer information, as well as a wealth of self-service functions, we made life in the field and the back office much easier."

TOA Technologies Inc.

Cox Communications Inc.

Subscribe and receive the latest news from the industry.
Join 62,000+ members. Yes it's completely free.

You May Also Like