The Telco Debt Binge May End Badly

There is nothing wrong with large amounts of debt if you methodically expand a business, but what are these guys doing?

Scott Raynovich, Founder and Principal Analyst, Futuriom

June 15, 2018

6 Min Read
The Telco Debt Binge May End Badly

After the US government this week approved the AT&T and Time-Warner merger, it's a good time to look at why AT&T is pursuing this merger and the broader landscape of where the two largest North American operators are going -- and what it means for their financial position.

The AT&T and Time-Warner combination will cap a long rivalry between AT&T and Verizon to add scale and diversify media assets. Context is important. One thing driving mega-mergers is the need to change the telecommunications operating model. As we'll demonstrate, the communications business has become expensive and less productive, so these giants are looking to diversify into vertically integrated media-and-distribution companies in an attempt to compete with content companies. And it's all been fueled by enormous amounts of debt.

There is nothing wrong with large amounts of debt if you methodically expand a business, add important investments, or even leverage your existing business so that you improve cash flow and increase shareholder returns. But for AT&T and Verizon, which have added more than $100 billion in debt collectively, it's hard to see where it's gotten them. In fact, their collective expansion vision seems to have done the opposite -- added heft and confusion to their business, while showing very little return to shareholders.

Will AT&T's merger with Time Warner solve that? It's hard to tell yet. But the history of larger mergers on this scale is not good (Time-Warner and AOL, anybody), and I believe it's more of a sign of desperation than anything.

Let's walk through the history of this debt binge and what it's yielded.

Debt deluge
First, let's look at the amount that's been borrowed. Keep in mind the communications business has always been debt-intensive. You need to borrow billions of dollars for capital spending to invest in the plant and technology. The service provider model has traditionally been a utility model, whereby you invest in a plant to deliver services, then increase the monthly revenue with the addition of subscribers, then pay off the interest and investors at the same time.

But over the last decade, the borrowing process has accelerated. Each of these two North American giants had many agendas for the massive capital raises, including acquisitions, capital investment and spectrum license acquisition. But it's not exactly easy to understand the strategy or how it's going to pay off end. That much is shown by simple numbers, such as cash generated by operations and share prices.

AT&T's debt has climbed from $59 billion in 2010 to $126 billion at the end of 2017. Verizon's has increased from $45 billion to $114 billion. During the same period that their long-term debt has doubled in scale, their operating cash flow has barely budged. AT&T's annual cash flows have gone from $35 billion in the period to $39 billion. Verizon's have actually declined -- from $33 billion in 2010 to $25 billion in 2017. (All numbers taken from public annual reports.)

As the charts below show -- they've each increased their leverage while operating cash flows have remained fat.

Figure 1:

Figure 2:

In theory, a debt binge should yield some sort of return -- better cash flow or strategic position. It's hard to see this result.

Messy strategic roadmap
Why have AT&T and Verizon borrowed so much? They have a long list of things they need to acquire and spend on. This includes capital investment, strategic acquisitions, spectrum licenses and other assets.

Most of the money has gone toward acquisitions -- some of them very large. A look over the history of the spending and acquisition paints a somewhat messy picture of what's going on. Let's take a look at some of the major moves that have run up the tab and produced questionable results.


  • 2012: AT&T buys $1.93 billion worth of spectrum from Qualcomm.

  • 2013: AT&T buys Leap Wireless (Cricket) for $1.2 billion.

  • 2014: AT&T pays $49 billion for the DirecTV, issuing $17.5 billion in debt in April.

  • 2015: AT&T buys out assets from bankrupt Mexican wireless business of NII Holdings for around $1.875 billion.

  • 2018: AT&T pays $207 million to acquire FiberTower.

  • 2018: AT&T is cleared to merge with Time Warner in a deal valued at more than $84 billion.


  • 2011: Verizon acquires Terremark for $1.4 billion.

  • 2014: Verizon buys out Vodafone’s 45 percent stake in Verizon Wireless, valued at $130 billion, with a mixture of stock and debt.

  • 2015: Verizon buys AOL for a deal valued around $4.4 billion.

  • 2017: Verizon acquires Yahoo Internet assets for $4.5 billion.

  • 2017: Verizon buys spectrum holder Straight Path Communications for $3.1 billion roughly double rival AT&T’s offer, to build up 5G spectrum and footprint.

What's next?
Will all of these assets pay for themselves?

I don't see it happening. The telcos are trying to diversify into content when they should instead be focused on their core business -- building networks and charging for value-added technology. It's clear they see content as part of the value-add but customers so far don't seem to be reacting that way. It's clear they are allergic to paying higher prices for bundled content.

How do we know?

The proof is in the numbers: Netflix revenues and its share price are rising fast because of the allure of high-quality unbundled content. Meanwhile, since AT&T bought DirecTV, it has lost more than 1 million pay-TV customers! In other words, the business for which it paid nearly $50 billion appears to be eroding.

Meanwhile, Verizon also appears to be in the business of sweating old content assets. AOL owns a slew of dying brands, and Yahoo's web pages look like they come from 1998. Verizon appears to focused on squeezing more advertising dollars out of these assets rather than investing in them.

Next, you can throw in the fact that the network operators, or NetContent operators, are among the most hated customer service operations in the world. Temkin Associates in 2017 found that AT&T and Verizon were respectively ranked #314 and #316 out of 331 companies for customer satisfaction, according to the feedback of 10,000 consumers. TV service providers and internet service providers regularly rank dead last in a survey of customer satisfaction in 20 industry groups, according to Temkin.

This may be why both companies share prices have been falling. Investors may be realizing that a dangerous diversification strategy built on $100 billion in debt -- while interest rates are rising and their customers are filled with remorse -- may not be the best idea.

— Scott Raynovich, Founder and Principal Analyst, Futuriom

About the Author(s)

Scott Raynovich

Founder and Principal Analyst, Futuriom

R. Scott Raynovich is the Founder and Chief Analyst of Futuriom. He has analyzed technology markets for two decades. Raynovich is also the former Editor in Chief of Light Reading, where he worked for nine year, and the former Investment Editor at Red Herring (the original magazine), where he started the New York Bureau and helped build the original website. He has won several industry awards, including an Editor & Publisher award for Best Business Blog, and his analysis has been featured by media outlets including NPR, CNBC, The Wall Street Journal, and the San Jose Mercury News.

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