Telus: Billing Systems Must Enable New Apps

CTO Gedeon tells B/OSS event that merely being more cost-effective is no longer enough for billing and operations support systems

June 9, 2010

1 Min Read
Telus: Billing Systems Must Enable New Apps

NATIONAL HARBOR, Md. -- Billing and operations and support systems have to do more to enable telecom service providers to partner and profit in the new world of applications, and not just to trim costs, Telus Corp. (NYSE: TU; Toronto: T) CTO Ibrahim Gedeon told the B/OSS Billing and OSS Conference here today.

Telecom service providers are seeing companies such as Apple Inc. (Nasdaq: AAPL) steal their thunder -- and their profits -- and need to be better equipped for competition, Gedeon said. "The billing and OSS systems have to rally around," he said.

Telecom network operators also need to be more open to partnerships and innovation and let go of the notion that they have to deliver every part of a service or application themselves, the Telus CTO said.

The often-outspoken Gedeon didn't hold back on criticisms of some current and past efforts to add value in the telecom space, questioning whether anyone really knows what "cloud" services are and calling IP Multi-Media Subsystems "a waste of seven years" by a wireless industry that was trying to bring its voice service into the IP realm.

"So what is going to be the predominant application for broadband wireless?" he queried. "Data."

— Carol Wilson, Chief Editor, Events, Light Reading

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