Realtime Results developed revolutionary door-to-door software for the cable company

August 27, 2009

1 Min Read

ST. LOUIS -- Suddenlink recently started using groundbreaking mobile technology from Realtime Results.

Realtime Results delivers instant mobile order management and processing software that runs on most handheld, PDA phones.

“In the communications industry, door-to-door has been a very effective but expensive residential sales channel. It only made sense to leverage emerging technologies to make the process more efficient, cost effective, and easier on our customers and agents,” said Suddenlink Chief Marketing and Sales Officer Jerry Dow. “Using the Realtime Results solution, our residential sales reps now spend more time selling and less time processing paper work. As a result, they have been able to knock on 37 percent more doors in a day, while back office call times have been shortened by as much as 40 percent.”

Dow added: “For years managing door-to-door sales has been hit or miss. Our door-to-door sales reps can now log in from home for their assignments and hit the ground running, without the hassle of punching a clock or handling massive amounts of paper. This platform records performance automatically and lets managers construct realistic goals from remote. The Realtime Results software makes our people much more goal-oriented and their efforts measurable.”

Suddenlink Communications

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