Suddenlink, Convergys Team

Convergys announced a six-year managed services billing contract with Suddenlink Communications

May 15, 2007

2 Min Read

CINCINNATI -- Convergys Corporation (NYSE:CVG - News), a global leader in customer care, human resources, and billing services, announced today a six-year managed services billing contract with Suddenlink Communications, a top-10 U.S. operator of cable broadband systems, serving approximately 1.4 million customers.

The contract calls for Convergys' Consulting and Professional Services to implement and operate Convergys' ICOMS customer care and billing platform to support Suddenlink's video, high-speed data, digital phone, and other broadband services. The contract also provides the option for Suddenlink to use components of Infinys (tm), Convergys' modular, convergent, business support system software.

"Convergys' robust software solutions and consulting expertise will allow us to serve our customers more effectively and will facilitate the introduction of new broadband services in a more timely manner," said Bob Putnam, Suddenlink Senior Vice President, Information Technology.

"We are delighted to have the opportunity to serve Suddenlink and add it to our growing list of important customers. The consolidation of Suddenlink's operations onto a single Convergys platform will help Suddenlink improve the quality of its customer service and achieve its aggressive subscriber growth plans for broadband services," said Jim Boyce, President of Communications, Media, and Entertainment for Convergys.

Convergys' Consulting and Professional Services team has already begun migrating Suddenlink's customer base to ICOMS and the migration will be complete during 2007. ICOMS functionality will provide Suddenlink with the ability to create, sell, and support its triple play bundles with a single bill and a single view of the customer.

With its ICOMS and Infinys software and its broad portfolio of professional and consulting services, Convergys leads the communications industry in the deployment of real-time convergent billing -- including the Quadruple Play of video, voice, data, and wireless -- for cable, wireless, satellite, and wireline service providers around the world. ICOMS can be integrated with Infinys to further expand the convergent capabilities of cable and broadband operators to include wireless and content settlement services in a low-risk and cost-effective manner.

With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve its clients' complex BSS and CRM business problems. Convergys is Outthinking and Outdoing (tm) on behalf of its clients every day.

Convergys Corp. (NYSE: CVG)

Subscribe and receive the latest news from the industry.
Join 62,000+ members. Yes it's completely free.

You May Also Like