Canada's Rogers Communications deploys Amdocs customer relationship management

July 28, 2008

1 Min Read

ST. LOUIS -- Amdocs (NYSE: DOX - News), the leading provider of customer experience systems, today announced that Rogers Communications Inc., a diversified Canadian communications and media company, has deployed Amdocs Customer Relationship Management (CRM). Amdocs CRM has been rolled out to more than 12 million consumer and Business to Business (B2B) customers across Rogers' quadruple-play businesses, consisting of wireless, cable, broadband internet and telephony. This roll-out is part of Rogers' Integrated Customer Management (ICM) offering that is an important step in Rogers' goal to provide the finest customer experience in the telecommunications industry.

"The ICM project confirms our commitment to simplifying and enhancing the customer experience," said Don Moffatt, senior vice president, service strategy and billing systems, at Rogers Communications Inc. "With ICM we have powerful new tools and information to serve, support and satisfy our customers quickly and effectively."

A longstanding Amdocs customer, Rogers has deployed several products from Amdocs CRM suite including Amdocs Customer Interaction Manager, Amdocs Support and Amdocs Billing Manager. These solutions have enabled customer service representatives to gain a complete view of a customer's services and inquiries across all product lines, making it easier to resolve the customer issue in a single call. As a result, Rogers can reduce call handling times, increase first-call resolution, and better serve customers interested in bundled product offerings.

Amdocs Ltd. (NYSE: DOX)

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