RCN Sticks With Convergys

RCN has renewed its billing and customer care agreement with Convergys for five years

March 14, 2006

1 Min Read

CINCINNATI -- Convergys Corporation (NYSE:CVG - News), a global leader in providing customer care, human resources, and billing services, announced today that RCN Corporation (NASDAQ:RCNI - News), a leading provider of cable TV, telephone, and Internet services, has renewed its billing and customer care agreement with Convergys for five years.

The renewed agreement continues the licensing, maintenance, and support of Convergys' ICOMS convergent voice, video, and data billing and customer care solution for RCN. It also provides options for RCN to use components of Infinys (tm), Convergys' modular, convergent, business support system software.

RCN has been using ICOMS since 2001 to support billing and customer care for its industry-leading portfolio of communication, information, and entertainment services. With ICOMS, RCN supports more than 880,000 customer connections in Boston, New York, Philadelphia, Chicago, San Francisco, and Washington, D.C.

"By renewing this agreement with Convergys we are able to continue a great working relationship and further emphasize cost improvement in our business," said Tim Dunne, RCN Executive Vice President and Chief Technical Officer. "It also enables us to improve efficiencies to better serve our customers as well as go after future growth opportunities without adding new infrastructure."

Dunne added that with Convergys' ICOMS solution, RCN has the ability to easily add new services and has more flexibility in its bundling and pricing for customers.

"With ICOMS, RCN can better serve its customers with innovative service bundles and continue to build customer loyalty," said George Vonderhaar, President of Mobile and Cable Solutions for Convergys. "In the future, RCN also has the option to integrate the advanced capabilities of our Infinys software to maintain its service differentiation, competitive advantage, and strong customer focus."

Convergys Corp. (NYSE: CVG)

Subscribe and receive the latest news from the industry.
Join 62,000+ members. Yes it's completely free.

You May Also Like