ONO Uses Convergys

Convergys announced its Infinys rating and billing software is in live operation at ONO

June 13, 2006

2 Min Read

CINCINNATI -- Convergys Corporation (NYSE:CVG), a global leader in integrated billing, employee care, and customer care services, announced today its Infinys rating and billing software is in live operation at ONO, the leading broadband communications operator in Spain. Convergys is providing convergent billing across all of ONO's services, bolstering its "triple play" offerings of voice, data, and video services, and helping to increase market penetration throughout Spain.

The implementation involved the migration of all customers and accounts and over 2.5 million recurring charge services from ONO's existing billing system to Infinys.

Using the services bundling and flexible pricing capabilities of Infinys, ONO is better aligning its customers with desired service combinations at attractive prices. This in turn is helping to improve customer satisfaction, reduce churn, cut acquisition costs, and increase revenue per subscriber. Industry reports show that bundling reduces churn by as much as 50 percent in homes that subscribe to three services as opposed to one. They also indicate that this lower propensity to churn translates into increased lifetime value of customers, and multi-service bundles can have a significant effect on service providers' bottom line.

"Because we've worked with Convergys since ONO was formed in 1998, we've experienced the considerable value and cost efficiencies that Convergys and its solutions and services bring to our business," said Jorge Vega, CRM and Billing IT Director, ONO. "Moreover, at a time when strong differentiation is needed to attract and retain customers, Convergys gives us the ability to better support our customers with bundled service offerings that meet their needs at competitive prices. With this new ability to differentiate our services, we will be better able to address our potential market of over eighteen million homes."

"This is an important contract for Convergys and is part of our growing client base in Spain, which already comprises 10 communications operators," said Jean-Herve Jenn, Convergys' President, International. "This contract reinforces the status of Infinys as the convergent rating and billing solution of choice for many leading operators throughout the EMEA region. It also reflects the close eight-year relationship we enjoy with ONO. We are delighted to be supporting ONO's innovative business both through our Infinys software and accompanying implementation and consulting services."

Convergys Corp. (NYSE: CVG)

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