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Embarq Enhances Hotline

Embarq offers enhanced customer hotline; company goes the extra mile to satisfy customers

August 11, 2008

1 Min Read

RALEIGH, N.C. -- The chances are good that most people have had to call a customer service line for something in their lives. Many have their issues resolved during the call. A few do not.

(Logo: http://www.newscom.com/cgi-bin/prnh/20060516/EMBARQLOGO)

EMBARQ is incorporating a new way to help its customers who are not completely satisfied with the outcome they have experienced after reaching out to its general consumer help line. Customers can call the EMBARQ(TM) Consumer Affairs Hotline at 800-877-3345 (option 3) and talk to a representative Monday through Friday from 8 a.m. to 8 p.m. eastern time to discuss their unresolved issue. During non-business hours and weekends, the company pledges it will return calls within 24 hours and begin work on a resolution.

Dana Chase, vice president of network services for EMBARQ, is so committed to making customers happy that she's also added a new responsibility to her title -- to be the Customers' BFF, or in the texting world, "Best Friend Forever."

"We're committed to providing the best service possible and exceeding our customers' expectations every single time we have the opportunity to interact with them," said Chase. "Our promise to address issues within 24 hours is another example of that dedication. If we treat our customers as our best friends, we build customers' trust and loyalty."

Embarq Corp. (NYSE: EQ)

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