CSG announced latest step in rollout of its intelligent customer interaction strategy through solution, partnership with Total Solution

August 20, 2009

2 Min Read

ENGLEWOOD, Colo. -- CSG Systems International, Inc. (NASDAQ: CSGS), a leading provider of customer interaction management solutions, today announced the latest step in the roll-out of its intelligent customer interaction strategy through a new solution and partnership with Total Solution Inc. (TSI).

TSI provides behavior scoring and related analytic services to clients in the utility and cable sectors. Recently made available, CSG’s Behavior Scoring and Analytics solution offers TSI’s BASE (Behavioral Attribute Scoring Engine) integrated with CSG’s Enhanced Accounts Receivables solution to provide CSG’s clients with powerful customer intelligence capabilities designed to reduce operational expenses and unpaid debts.

By applying predictive analytics to a customer’s account data, including key factors such as payment history, CSG’s Behavior Scoring and Analytics solution scores accounts based on each customer’s likelihood to pay outstanding bills and rank-orders the customer portfolio by risk. The client can then better prioritize its efforts in order to maximize use of collection resources. CSG’s Behavior Scoring and Analytics solution also allows clients to measure the effectiveness of the behavior scoring process and improve debt collections results in conjunction with their internal policies and practices.

Clients have experienced significant business benefits by using behavior scores to improve their collection programs. A major North American cable provider that applied the solution experienced a 20 percent decrease in bad debt as a percentage of revenue.

“We look forward to offering CSG clients the same benefits our existing electric, gas and cable industry clients enjoy: improved collections effectiveness and reduced bad debt,” said Stephen Bona, TSI President. “TSI, like CSG, is committed to providing an expanding array of world-class services to our clients, and we’re pleased that this partnership will allow us to offer an industry-leading behavioral scoring solution.”

CSG Systems International Inc. (Nasdaq: CSGS)

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