Convergys Goes to EgyptConvergys Goes to Egypt

CINCINNATI and CAIRO -- Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that it has completed the implementation of Convergys’ Smart BSS Solutions for Telecom Egypt, a corporate icon with a 150 year history. Convergys also provided consulting services as part of this implementation to help Telecom Egypt maximize the productivity of the solution.

Telecom Egypt, which is the largest operator and fixed-line provider in the Middle East, is using Convergys Rating and Billing Manager Smart App to enable a customer-centric approach to its subscribers. With the Convergys solution, Telecom Egypt can, for example, launch flexible and responsive market-driven subscriber offers and promotions, rate and bill in real time, and provide a consolidated bill for subscribers with multiple national and international telephone lines. Convergys has now migrated all of Telecom Egypt’s many millions of subscribers to the solution, which is rating and billing all instances of subscriber activity.

“With Convergys Rating and Billing Manager, we have a significantly improved view of our customers and can respond quickly to their wants and needs with appropriate offers and promotions. This has a direct and positive impact on customer loyalty and our continued success,” said Khaled Marmoush, TE's CIO.

Convergys Corp. (NYSE: CVG)