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April 18, 2007
NEW CASTLE, Del. -- Comcast Cable's EasternDivision today announced plans to open a new 800-seat, state-of-the-artcustomer support center in Newark, Delaware. The Division also announced itwill hire an additional 800 employees in Delaware over the next 12 months,bringing its total to 2,300 across the state. In the past year, Comcast'sEastern Division has increased its employee base by more than 25%, andearlier this year announced plans to fill more than 2,800 new positions in2007, the majority in frontline, customer-impacting roles. Once fullyoperational, the Newark center will handle customer service, sales andsupport for all of Comcast products and services. It joins Comcast's fourexisting local call centers in the Philadelphia Metro Region, including onein New Castle, DE; the Eastern Division also operates a customer servicecenter in Dover, DE that serves the lower two counties of Delaware andMaryland's Eastern Shore.
Situated at 300 North Wakefield Drive, the 115,000 square-foot centerwill provide 24x7 support for Comcast customers in the northern Delawareand greater Philadelphia areas. The space will feature state-of-the-arttechnology and a host of employee-oriented amenities including an exercisecenter, cafeteria, auditorium, break rooms, training/meeting facilities andconvenient on-site parking, and is located just off I-95, convenient to ahost of shopping, restaurants and entertainment venues. The lease for thenew customer support center was brokered by American Financial Realty Trustof Jenkintown, PA, and Comcast expects to have its first employees situatedthere late this summer, with a grand opening event slated for end of year.
"In an age where more companies are outsourcing customer service jobsoverseas, I am pleased that Comcast has committed to further investment andcontinued growth here in Delaware," Governor Ruth Ann Minner said. "Ibelieve this is a testament to our state's attractive business climate, andI look forward to Comcast's expansion and continued commitment toDelaware."
Comcast Corp. (Nasdaq: CMCSA, CMCSK)
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