Colt Offers Managed Contact Center Platform

New hosted contact center product offers platform for resellers to build and manage contact center services for their customers

October 2, 2012

1 Min Read

LONDON -- Colt, Europe’s leading information delivery platform, today announced the launch of a new hosted contact centre solution, designed to enable resellers to build and manage their own contact centre services for their customers. The new solution provides a highly functional and easy-to-use platform to help resellers serve the needs of the 50-250 seat contact centre market. The service will initially be available in the UK and Ireland, ahead of a wider roll-out across Europe next year, starting with Germany, Austria and Switzerland.

Being network-hosted, the new service enables resellers to take a ‘pay-as-you-grow’ approach to contact centre provisioning, with minimal upfront investment. Disparate physical sites, whether contact centres, general offices or staff working from home can be integrated into one ‘virtual’ contact centre overcoming the problems associated with transferring calls between locations in a traditional multi-site set up. The new approach enables easier management and fielding of calls to the most suitable and skilled agent. During peak times, as demand increases, additional agents can log into the web-based agent workplace within seconds, from any location with a phone line and internet connection, to ensure customer service levels remain high. In addition, the platform offers resellers the ease and flexibility to fully integrate the new service with their clients’ own Customer Relationship Management (CRM) systems.

Colt Technology Services Group Ltd

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