CSG Systems has entered into an agreement with Charter to expand the use of CSG solutions supporting Charter’s national footprint

February 19, 2009

1 Min Read

ENGLEWOOD, Colo. -- CSG Systems International, Inc. (NASDAQ: CSGS - News), a leading provider of customer interaction management and billing solutions, today announced it has entered into an agreement with Charter Communications, Inc. (NASDAQ:CHTR - News), the third-largest publicly traded cable operator in the United States, to expand the use of CSG solutions supporting Charter’s national video, high-speed data, and telephony footprint through December 31, 2014.

CSG currently provides customer interaction management solutions to approximately 60% of Charter’s customers. Under the agreement, Charter plans to convert its remaining customers to CSG’s solutions, with conversions expected to begin in late 2009. At this time, CSG does not expect the new agreement to have a significant impact on its 2009 results of operations.

“We are pleased with the opportunity to extend our relationship with Charter Communications and to build upon our partnership that has been in place for over a decade,” said Mike Scott, executive vice president and chief operating officer at CSG. “We look forward to assisting Charter in addressing its business needs and expanding the use of our solutions to deliver quality customer interactions, launch new products, increase customer value, and achieve operating efficiencies.”

“CSG has become a proven partner to Charter, with a firm understanding of both Charter’s and our customers’ needs,” said Joe Stackhouse, senior vice president of customer operations at Charter Communications. “As we continue to drive improvements in the customer experience, CSG can help us to achieve operational efficiencies and effective interactions across our national footprint.”

CSG Systems International Inc. (Nasdaq: CSGS)

Charter Communications Inc.

Subscribe and receive the latest news from the industry.
Join 62,000+ members. Yes it's completely free.

You May Also Like