Salesforce.com Spews News
"More and more organizations are investing in CTI to enhance information- driven processes in contact centers," according to Daniel Hong, lead analyst, Voice Business and Contact Center at Datamonitor. "By adding CTI, they are able to improve customer satisfaction, increase first call-resolution rates, shorten call lengths and decrease per-call costs, all of which enable them to differentiate themselves in today's competitive environment."
The Envox PhoneLink for AppExchange enables salesforce.com customers to integrate the capabilities of Envox CT Connect, the world's leading CTI software, into their contact centers. Envox CT Connect is the most robust and reliable CTI solution on the market providing support for all of the leading PBX, Automatic Call Distribution (ACD) and IP communication environments. In addition, Envox CT Connect is based on industry standards, such as SIP and CSTA, which enable application developers and systems integrators to add CTI capabilities to voice self-service, contact center and unified communications solutions at dramatically lower costs than ever before.
In a separate release:
SAN FRANCISCO -- salesforce.com Dreamforce Conference -- Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy(R) Inc. (Nasdaq: MSTR), and salesforce.com (NYSE: CRM), the market and technology leader in on-demand business services, announced the expansion of Angel.com's suite of SalesforceByFone applications today at Dreamforce '06, the salesforce.com User and Developer Conference.
LeadByFone and RecordByFone by Angel.com are on-demand, speech-enabled Interactive Voice Response (IVR) solutions that make capturing and analyzing client or prospect data more accurate, more efficient and more cost-effective. Built on the AppExchange on-demand platform, LeadByFone and RecordByFone are immediately available for test drive and deployment at http://www.salesforce.com/appexchange.
In a separate release:
SAN FRANCISCO -- salesforce.com Dreamforce Conference -- Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy(R) Inc. (Nasdaq: MSTR), and salesforce.com (NYSE: CRM), the market and technology leader in on-demand business services, announced today at Dreamforce '06 that Mollen Immunization has deployed SurveyByFone by Angel.com via the salesforce.com AppExchange.
Mollen conducts annual campaigns to ensure that all Americans, even those of limited means, are immunized against influenza, pneumococcal and tetanus viruses. To reach as many Americans as possible, Mollen employs nurses to provide vaccinations on site at pharmacies, grocery stores, offices, and community centers throughout the United States -- and with Angel.com's SurveyByFone application, this process recently became easier and more cost- effective.
With Angel.com's SurveyByFone application, Mollen's offsite nurses can check in and out of work without needing to be near a computer. And since each nurse is required to take a phone-based daily status survey, Mollen is also able to monitor drug inventory levels and ensure that supply meets demand.
"Managing a large, remote staff and a widespread inventory of drugs is very challenging," said John Roehm, CEO of Mollen Clinics. "SurveyByFone by Angel.com is an ideal solution for Mollen because it provides all the benefits of an internet application without the need to find or use a computer; and its availability via AppExchange allowed for rapid and seamless deployment."