It's More Than Just a Number
This is especially true for businesspeople who have maintained wireless phone numbers over several years, essentially cultivating a network of business contacts on their mobile devices that replaced first the Rolodex and then the Palm Pilot and probably will, before long, replace the BlackBerry.
Local number portability (LNP) addressed this phenomenon to a small degree; however, anyone who has ever tried to port a number from one provider to another can attest to the fact that LNP is better in theory than in practice. And as enterprises have increasingly gone mobile and incorporated "bring your own device" (BYOD) policies into their networks, they have also recognized the need to maintain a communications system that reaches employees anytime, anywhere, on any device.
This trend and more are discussed in the latest Heavy Reading IP Services Insider, "Mobility, Social Networking Drive Enterprises to Cloud IP-PBXs." This report examines the IP-PBX market, providing analysis about the most lucrative verticals of IP-PBX, as well as drivers and challenges in the industry. It includes a comparative analysis of available solutions and examines the geographic landscape of the market and trends that are likely to emerge over the next 18-24 months.
Enterprises are increasingly recognizing that cloud IP-PBXs provide a great deal of flexibility in terms of how employees, customers and vendors communicate. Because phone calls are directed through the Internet using voice over Internet protocol (VoIP), users are freed from wired connections. Call routing is made in the cloud and managed by the Internet phone service provider.
When a company or an employee makes a move -- even if they move across the country -- they're able to keep their number, because the Internet doesn't have area codes. And, of course, there are the benefits of cost savings, enhanced unified communications features and the ease of installation and integration.
There's little question that people's desire for all things mobile -- phones, tablets and other devices -- is unlikely to abate any time soon. Nor will this sense of number ownership, especially as mobile devices become more of an extension of a person's business life. Enterprises that want to most easily integrate mobile devices and facilitate the applications and services that such mobility brings to their employees, customers and vendors should be looking to cloud IP-PBXs as the next logical step in how to take their communications infrastructure to the next logical level.
— Denise Culver, Research Analyst, Heavy Reading IP Services Insider
The report, Mobility, Social Networking Drive Enterprises to Cloud IP-PBXs, is available as part of an annual subscription (six issues) to Heavy Reading IP Services Insider, priced at $1,595. Individual reports are available for $900. For more information, or to subscribe, please visit: www.heavyreading.com/entvoip.