Intervoice Invests in China
Intervoice has been selling and supporting its converged communications products in the Chinese market since 2001. The company developed its business in China by selectively partnering with local and regional sales and distribution leaders such as Alliance Digital and IT Apps. As a result, Intervoice currently supports customers across a variety of sectors in the region, including insurance, logistics, manufacturing, telecommunications and the public sector.
Intervoice has been particularly successful in the financial services sector with its partner IT Apps. This relationship has allowed Intervoice to add the following financial services companies to its customer roster: Industrial and Commercial Bank of China, Bank of China, China Construction Bank, Agricultural Bank of China, Huaxia Bank, Shenzhen Development Bank and China Everbright Bank. Intervoice allows financial services companies to go beyond connectivity, focusing on providing a high level of customer support, and streamlining operations for cost-efficient channels.
“Customer service technology is increasingly becoming a major focus in China as the country’s economy continues to expand, personal income levels rise and consumer spending increases. This is fueling more commercial and consumer transactions and really driving the need for more sophisticated customer service technology,” said Daniel Hong, lead analyst, Datamonitor. “Intervoice has already established a presence with key customer wins in the voice automation and call centre market in China. The company is ideally positioned to take advantage of China’s new focus on customer service by offering an innovative converged communications solution.”