Quallaby Lands a Customer

LOWELL, Mass. -- Quallaby Corporation, a leading provider of network performance management solutions to service providers, today announced that GRIC Communications, Inc. (Nasdaq: GRIC), a leading provider of mobile office Internet communications services, has selected PROVISO® from Quallaby® for network performance monitoring of its multi-services Network Management Facility (NMF), designed to deliver the industry’s highest level Quality of Service (QoS) and the most efficient management of Service Level Agreements (SLAs) with customers. In addition, PROVISO will provide scalable performance monitoring of GRIC’s network infrastructure, allowing the network operations team to maintain constant availability of GRIC’s Network Management Center (NMC).

“The Network Management Facility enables state-of-the-art customer care. The NMF allows GRIC to offer network management to all the GRIC Alliance members, to enhance QoS and problem resolution times in a heterogeneous network,” said Bharat Davé, GRIC’s Chief Operating Officer. “Quallaby has proven experience in providing flexible network monitoring and reporting, as well as integrating network information with fault and configuration management. Quallaby is a key success factor in our new NMF helping to eliminate the problems which all Internet users know about and are always frustrated by.”

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