Q Misadventures

6:00 PM -- So, it all started when I decided to use the Dial-Up Networking feature on my new Q. This is a feature that lets the Q act as a WWAN modem for a PC, connecting over either USB or Bluetooth. Sounds pretty cool, and even with the additional monthly charge, it could save my butt on occasion, so, I thought, why not?

The core problem I faced in getting this to work is the total lack of documentation that Verizon Wireless provides related to this matter. There is an “install” function for dial-up networking on the CD that comes with the phone, but this doesn’t actually do anything. Then there’s a “DriverInstall.exe” file on the CD; ditto with respect to function. As it turns out, I need to install the latest firmware for the Q; this is an involved process of more downloads and praying. Anyway, the phone did come back up, but only after escalating the matter to three levels of tech support at Verizon Wireless, numerous hard and soft resets, and almost four hours of my time. As it turns out, Verizon has absolutely no documentation on how to install and use Dial-Up Networking.

This is nonsense. This should be simple -- load drivers on PC, load application on PC, and off you go. Hey, Verizon, do you guys have any real knowledge of the products you sell? The term fraud comes to mind here, but I think it’s just more a case of simple incompetence. If a techie like me is having these kinds of problems, then what about people just trying to get their jobs done? Did it ever occur to you, Verizon, that you have a basic responsibility to the people whose money you accept month after month?

To quote Col. Kurtz from Apocalypse Now, "The horror... the horror..."

— Craig Mathias is Principal Analyst at the Farpoint Group , an advisory firm specializing in wireless communications and mobile computing. Special to Unstrung

IPobserver 12/5/2012 | 3:10:57 PM
re: Q Misadventures Sounds like you went for a low-cost smartphone and ended up with an expensive calendar.
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