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New Q Review

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LR Mobile News Analysis
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If the rash of new smartphones that have come out in the last few months from major vendors, including Palm Inc. , Motorola Inc. (NYSE: MOT), Samsung Corp. , Nokia Corp. (NYSE: NOK), and -- oh yeah -- those guys from Canada, has one major significance, it's this: BlackBerry no longer rules.

Many enterprises will continue to roll out BlackBerry devices to their mobile workers because of the tried and true, "Nobody ever got fired for choosing BlackBerry." And, because, let's face it, BlackBerries are proven, excellent devices.

But the oohs and aahs this year are going to the Motorola Q and the new Palm 700 series. The 700w runs Windows Mobile 5.0 from Microsoft, and the 700p runs Palm's OS.

For an enterprise user review of the Q and the Palm 700s, we spoke with Justin Hectus, the director of information at multinational law firm Keesal, Young & Logan, who along with a couple of colleagues, has been testing the Q for several weeks.

"I don’t like [the Q] as much as the Treo 650," says Hectus. "The biggest reason is the real estate on the screen -- there's probably 25 to 30 percent more real estate on the 650. And with GoodLinks [the push email system from Good Technology], it feels a lot more like Outlook to me even compared to the Q with Good."

David Piper, a senior associate in Keesal, Young & Logan's Long Beach office, disagrees. "I like the Q a lot," says Piper. Until he got a new Q, Piper used the older Palm Treo 600. "I got turned off on the Treo early on because of the phone quality. What I'm loving about the Q is that the phone is typical Motorola, which is a huge plus in my mind."

Those differences likely reflect different usage patterns: Hectus, an IT professional, uses his mobile device for heavily data-centric applications, while Piper, a lawyer, is still voice-focused.

"I'm on the phone a lot, and I basically respond to email on the fly," says Piper. "The Q is fine for that, where Justin may have more of a deeper usage of the data features."

Other comments worth noting: The battery cover on the Q, says Hectus, is "flimsy and crappy." The Treo's physical calendar button on the keyboard is "really convenient," he says. "You don't have those types of shortcuts on the Q." While the Treo 700p has a Palm OS and the Q uses the Windows Mobile operating system, the email features seem more native and intuitive on the Treo, says KY&L systems engineer Chris Almaraz: "The 700p works off the Palm OS, and uses Good with that, and I'm great with that."

Below, rundowns on five of the hottest new enterprise-ready smartphones:

Motorola Q

Tech Specs:

    - 64MB of memory
    - OS: Windows Mobile 5.0
    - Weight: 4.1 ounces
    - Email: POP3/IMAP4, Microsoft Exchange and GoodLink
    - 320x240 display
    - 800 and 1900 CDMA, 1x-EVDO
    - Bluetooth
    - Pocket Internet Explorer
    - 1.3 mega-pixel camera
    - Price: $199


    -Windows Media Player Mobile
    - QWERTY keyboard
    - Speech recognition
    - Speaker phone
    - MSN Messenger
    - Removable miniSD storage cards
    - Address book
    - Calendar
    - MP3 player

The new "It" device in the enterprise smartphone market, the Q definitely wins on style points, "marrying an eye-catching form factor to an operating system that enterprise admins are increasingly likely to adopt," says senior research analyst Carmi Levy, of Info-Tech. Some IT pros prefer the functionality of the Treo 650 and BlackBerry devices to the elegance of the Q, but you can expect to find this in more and more executives' suit pockets in the next year.

RIM 8700c

Tech Specs:

    - Intel XScale processor
    - 64MB of memory
    - High-resolution color screen
    - International roaming between North America, Europe and Asia Pacific on GSM/GPRS and EDGE networks
    - Bluetooth connectivity
    - MP3 and polyphonic ring tones
    - Connects to the BlackBerry Enterprise push email server
    - Price: $250 with mail-in rebate from Cingular Wireless


    - Email – support for up to 10 business or personal accounts.
    - SMS text messaging
    - MMS picture messaging
    - Internet browsing and wireless data access
    - Address book
    - QWERTY keyboard with dedicated ‘end’, ‘send’, and ‘mute’ keys
    - Calendar
    - Memo pad and task reminders

Research In Motion’s latest enterprise-focused device, the BlackBerry 8700c, is classified as a smartphone although it splits the difference between the classic form factor of the BlackBerry wireless email devices and a large, candy-bar type handset. "It’s the industry standard, a nice device," says analyst Craig Mathias at the Farpoint Group , but "it will come under pressure from Microsoft as Windows Mobile/Smartphone evolves."

Next Page: Samsung i320, Nokia E-Series, and Palm 700p

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12/5/2012 | 3:49:54 AM
re: New Q Review
ItGs will be intersting to see how much (if at all) personal choice influences the handheld business device market.

With PCs and laptops you get what you get from the company G will it be the same for handhelds? GǣHereGs your new Windows phone, like or lump it.Gǥ

Or will there be enough interop and management tools that the endGuser can choose the device, yet still hook into email, or whatever app is needed? G IGm guessing this probably wonGt happen.
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