Headcount: Morale Fatale

Maybe there's a larger reason Science Applications International Corp. (SAIC) is working to rid itself of Telcordia Technologies Inc. When Telcordia surveyed its own employees in fall 2003, the results were less than positive regarding how the company's employees felt about its managers and Telcordia's future, say sources familiar with the results. About 68 percent of Telcordia's employees took the survey, and here's what our sources say the survey revealed:

  • The most startling contrast: 87 percent of SAIC employees surveyed say their company has an outstanding future. Only 24 percent of the Telcordia folk surveyed agreed that Telcordia's future was outstanding.
  • Fewer than a third said the vision Telcordia's leaders espouse had motivated them.
  • Fewer than half surveyed said they would be "extremely satisfied" with the products and services received if they were Telcordia customers
  • Fewer than one third said they trusted the senior leadership of Telcordia.
  • Barely more than half of those surveyed agreed that Telcordia maintains high ethical standards on all levels. Here at Headcount HQ, 100 percent of the columnists surveyed felt that Telcordia has a huge job on its hands if its staff morale has been that low for that long (see Source: Telcordia Sends Out Feelers). A phone call to Telcordia went unreturned by press time.

    As format requires, we move on. Here are some telecom industry hirings and firings from the past few days:

  • Has Sonus Networks Inc. (Nasdaq: SONSE) landed SBC Communications Inc. (NYSE: SBC) as a customer? It's worth asking now that the company is advertising for an "Account Director, Western Region Sales, Major Accounts, SBC Account" to be based in San Antonio, where SBC's headquarters is located. "Established relationships with current large telco carriers are a must – prior SBC experience is expected," the ad reads. Sonus is also hunting for a sales engineer to support the account director.

    The duo will respond to "technical bids, RFI's and RFP's" while ensuring "that the relationship between Sonus and the assigned account is strong."

    So, what does Sonus officially say about bagging business at SBC? A Sonus spokeswoman provided Headcount with a nifty non-denial denial: "As a general rule, Sonus does not comment on trials or business that has not been announced, and we have not announced anything relating to SBC."

  • Luminous Networks Inc. has been making changes in its roster. Tariq Qureshi, the company's director of marketing and business development, has recently left. The company says it is certainly not laying off – rather, it's adding staff in some areas, such as sales.

  • Susan Pareigis, director of Florida's Agency for Workforce Innovation, told the Bradenton Herald Tuesday that about 120,000 jobs (in all industries) have already been lost by Hurricane Charley across the state.

  • More Charley stats: Tuesday morning, more than 100,000 may have been without phone service. BellSouth reports more than 4,300 customers without phone service; Verizon has between 10,000 and 13,000; and Sprint reports 80,000 out, according to the Associated Press. About 774,000 households were still without power on Tuesday morning, according to FEMA. By Monday evening, 23,535 persons had registered for federal disaster aid, with the rate of registrations being about 2,000 per hour, FEMA says.

    We wrap up, as usual, with a summary of other industry appointments and disappointments from the past few days:

    Please keep those news tips coming to [email protected].

    — Phil Harvey, News Editor, Light Reading

  • Yoda88us 12/5/2012 | 1:21:26 AM
    re: Headcount: Morale Fatale I would tend to think that morale through most of the industry is pretty poor. What if the same survey were done at Redback, Ciena, Advanced Fibre, etc.?
    shirley_u_jest 12/5/2012 | 1:21:09 AM
    re: Headcount: Morale Fatale "I would tend to think that morale through most of the industry is pretty poor. What if the same survey were done at Redback, Ciena, Advanced Fibre, etc.?"

    Try Telica ... 5% of the company took 95% of the dough. Tomorrow at midnight, Lucent is acquiring a very bitter staff. The 5% can spin it any way they want, but there is trouble in River City.
    sparkLess 12/5/2012 | 1:21:02 AM
    re: Headcount: Morale Fatale Here's a fun exercise: try multiplying all the figures in the survey by .68 to get a truer picture of how many people really think things are OK. The remember that more than 1/3 of Telcordia is management.
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