PALO ALTO, Calif. -- HP today announced the availability of a new software “liaison,” or adapter, that delivers a much needed benefit for telecom service providers -- seamless integration of fault management and inventory management for better service to fixed and mobile customers.

Developed by HP in cooperation with Cramer, the new software component addresses a key requirement for the modern back office: the rapid integration of service fulfillment and service assurance platforms. The new adapter enables network information held within a Cramer inventory system, including physical network elements and the equipment topology, to be kept synchronized with the data in HP OpenView TeMIP. The result is that telecom service providers can more fully automate service fulfillment and service assurance.

Unlike competing “alarm management” applications, HP OpenView TeMIP is a service assurance platform based around a model of the network and its services. This model can now be fully synchronized with Cramer inventory, enabling service providers to: 1) make better use of HP OpenView TeMIP features such as the rich topology GUI (graphical user interface), expert rules written on the network model, outage management and state management and 2) verify the accuracy of inventory information in the Cramer inventory as compared with the network information from equipment vendors plugged in to HP OpenView TeMIP.

In addition, by linking the HP OpenView TeMIP adapter and the Cramer inventory system adapter with an off-the-shelf software product, service providers can complete the integration at a fraction of the time and cost of a custom-built solution.

The new product also takes advantage of much more flexible, standards-based technologies such as XML, making it much easier to accommodate changes in naming conventions or attributes.

Cramer Systems Ltd.

Hewlett-Packard Co.