& cplSiteName &

Cisco Order Outage?

Phil Harvey

6:00 PM -- From The Philter's Outage file, Cisco Systems Inc. (Nasdaq: CSCO) may be having troubles with its online manufacturing systems, making it tough for the company to fill customer orders. The following two notes were sent anonymously to our feedback section, and we're trying to get Cisco to comment on what's up:

Note #1 is from a Cisco operations manager, and was forwarded by an anonymous reader:

    Manufacturing teams -- Cisco is currently experiencing a system outage in its manufacturing applications on Cisco's CCX platform. CCX is the backbone for EMCO, and as a result, EMCO and all web tools on EMCO are unavailable. Other corporate applications that use CCX are also impacted. The IT team has been actively working to resolve this issue and to provide a time of resolution. In addition, IT is working on a manual process to push order management priority details out to the sites in order to continue production momentum. These reports will be distributed to the production teams as soon as possible. Oracle is not affected by this outage; therefore, applications running on the Oracle platform, such as shipping and packout, are not impacted. Users are encouraged to leverage these capabilities. Once we have resolved this issue, applications will be brought up in sequence to avoid any load-related issues. A business team is determining sequencing of critical applications. Affected customer-facing tools will receive high priority. Periodic status updates will be sent. In the meantime, do not open cases or make specific requests from process teams or IT for issues related to EMCO. Please let me know if you have any critical questions that are impacting production.
Note #2 is from an anonymous reader (and Cisco customer):

    For the 2nd time today in the past two weeks, the entire Online ordering systems are down at Cisco Systems. The first down time earlier in September lasted 20 hours before it came back up. Customers all over the world could not enter orders or check on status of their orders. Today the system is down again. Cisco is instructing customers not to talk to reporters about this outage.
If you have info related to these, please send us a note or comment on the board below. We'll have a proper story on this as soon as we hear what's up.

— Phil Harvey, News Editor, Light Reading

(0)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
More Blogs from The Philter
Smart cities are taking shape in small ways, as the technology develops and makes its way to market. Orange Silicon Valley's Will Barkis discusses some of the newer tech he's seeing, where it might be used and privacy concerns that come up.
Ciena's latest acquisition is another piece of a larger back office puzzle for carriers, but the vendor said it's not aiming to become the new OSS stack.
States still have the option of enacting their own net neutrality regulations following today's DC Circuit Court of Appeals ruling upholding the FCC rollback of net neutrality rules.
Ovum Chief Analyst Ed Barton talks to Light Reading's Ray Le Maistre about the services and opportunities 5G unlocks for consumers – and what new capabilities are just around the corner.
The vendor's new XR Optics technology could cut carrier opex and capex in service providers' metro networks. But can the company get everyone else to buy into coherent optical sub-carrier aggregation?
Featured Video
Upcoming Live Events
November 5, 2019, London, England
November 7, 2019, London, UK
November 14, 2019, Maritim Hotel, Berlin
December 3-5, 2019, Vienna, Austria
December 3, 2019, New York, New York
March 16-18, 2020, Embassy Suites, Denver, Colorado
May 18-20, 2020, Irving Convention Center, Dallas, TX
All Upcoming Live Events