& cplSiteName &

Charter VOD Update

Phil Harvey
9/17/2007

5:00 PM -- My Charter VOD saga may have been resolved. (See Charter's VOD Is DOA.) In Clue, the whodunit report would read: Phil Harvey, in the living room, with the remote control.

Or maybe: Cisco, in San Jose, with the HD-DVR.

After hearing of my VOD vexation, Charter did some thorough checking to make sure its network and VOD service were behaving as expected. At first, it seemed that the problem was a bandwidth/capacity shortage in my neighborhood. The VOD service worked fine at odd hours, like 10 a.m. on a weekday, when not a lot of folks are home watching movies. So I reckoned that maybe there were a lot of folks watching VOD programs at peak times and that Charter's system, while stable overall, might've been outmatched in certain areas.

But after a weekend of trying to recreate the problems that first prompted my complaint, I discovered that the fault may lie with me and how I use my set-top.

This Sunday, when watching a recorded program on the HD-DVR, I hit the "On Demand" button on my remote. That button switches the set-top over to Channel 999, Charter's VOD channel. Well, the system froze on the welcome screen. And that marks the first time I had successfully recreated the problem since blogging about it last week and sending Charter's corporate offices into a fit of (polite, courteous, and concerned) activity.

Apparently, the abrupt jump from a DVR program to a VOD menu -- without taking care to stop the program you're watching and gracefully exit the DVR "virtual channel" -- causes the set-top to toss its cookies, digitally speaking. I stupidly forget when I'm watching stuff on the DVR these days, because about 80 percent of what I watch is not live TV, per se.

So I'm probably at fault here. But I'll save a little blame for Cisco in case my Neanderthal button mashing is the type of thing a top-of-the-line set-top is supposed to be able to handle adeptly.

Charter is testing my set-top theory and I'll report back when they've come to a conclusion.

— Phil Harvey, Barely Managing Editor, Light Reading

(2)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
Raymond McConville
Raymond McConville
12/5/2012 | 3:02:34 PM
re: Charter VOD Update
That sounds like an annoying problem, but not as tough as setting the clock on your VCR used to be
DCITDave
DCITDave
12/5/2012 | 3:02:31 PM
re: Charter VOD Update
That is an advantage of cable, I guess. Your set-top clock never needs to be reset.

ph
More Blogs from The Philter
Our series on the state of the SD-WAN market continues with a discussion on what's holding back some companies in the space and how standards and new technologies are advancing the cause of SD-WAN.
Jio's competitive market, fast growth and expanding customer base present some interesting machine learning and analytics challenges for Guavus, its newly announced analytics partner.
It's going to take some televisionary moves for pay-TV providers and big studio owners like AT&T to sort out what consumers want, how to package it and what to call it.
Machine learning is primed to help service providers run more efficient and effective networks, but first the good ideas have to make their way from the lab to the real world – and that's a big challenge, according to the University of Chicago's Nick Feamster.
Light Reading's editors discuss Dish Network, its pioneering past, a few hilarious missteps and why the company seems just as likely as anyone to be the next big player in 5G networks.
Featured Video
Upcoming Live Events
September 17-19, 2019, Dallas, Texas
October 1-2, 2019, New Orleans, Louisiana
October 10, 2019, New York, New York
October 22, 2019, Los Angeles, CA
November 5, 2019, London, England
November 7, 2019, London, UK
November 14, 2019, Maritim Hotel, Berlin
December 3-5, 2019, Vienna, Austria
December 3, 2019, New York, New York
March 16-18, 2020, Embassy Suites, Denver, Colorado
May 18-20, 2020, Irving Convention Center, Dallas, TX
All Upcoming Live Events