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Apple Says MobileMe's Email Bugs Fixed

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LR Mobile News Analysis
Light Reading
7/31/2008

Apple Inc. (Nasdaq: AAPL) said its wireless data syncing service is fully functional now, but some users are still reporting problems.

The company's MobileMe service was billed as "Exchange for the rest of us," and is meant to offer near-instant syncing of email and data between a customer's iPhone and computer. But the service stumbled out of the gates when it was rolled out earlier this month, with many users reporting issues with backing up data and the Web portal Me.com.

Apple apologized for these issues, dropped "push" from the service's description, and offered subscribers 30 days of service for free. But last week the company said it had a "serious issue" with a mail server that left about 20,000 subscribers without access to email for several days. The company announced Tuesday it had fully repaired the email issues.

"We have completed restoring Mail service, including historical messages, to all of the 1% of affected members. Thank you all for your extreme patience during this trying time," read the latest update. "By completing this restoration of Mail services, we hope we have put the vast majority of MobileMe problems behind us and can now focus on improving other aspects of this new ambitious service."

Apple has also set up a dedicated chat line for those affected by the outages. But as of Thursday morning, some subscribers said they were still having difficulties with email. "It seems that while I can log in to MobileMe and view my calendar, contacts... I continue to not be able to see mail, as mail comes up as a completely blank page" wrote one poster in Apple's MobileMe's support forum.

MobileMe is a subscription-based service that costs $99 per year. Along with email and calendar syncing, customers can also use the service to store photos, videos, and other data wirelessly.

— Marin Perez, InformationWeek

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