Open Wide

Light Reading
Flash Poll
Light Reading
7/7/2017

(30)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
Page 1 / 3   >   >>
maryam@impact
[email protected]
11/30/2017 | 1:44:51 PM
Re: Service and issues
It's very sad when its all smoke and mirrors and a vendor doesn't do the right thing for the buyer it ruins their reputation which is worth more than any single purchase.
Michelle
Michelle
11/29/2017 | 11:39:48 PM
Re: Service and issues
Exactly! It's sad to think the bigger price tag doesn't always buy security in knowing the product will work or at least be fixed in a resonable time. Neither was true of the software I worked with.
maryam@impact
[email protected]
11/29/2017 | 11:31:29 PM
Re: Service and issues
Michele yes even traditional software can suffer from bugs and compatibility issues but I think people have more confidence they will be fixed and addressed rapidly because of SLAs and other guarantees. While this is not always the case it usually gets resolved.
Michelle
Michelle
11/29/2017 | 7:30:51 PM
Re: Service and issues
That is a real fear many companies have. However, I was talking about proprietary software in my previous comment. It was not a very stable product for a number of years. I don't know how it's doing now.
maryam@impact
[email protected]
11/29/2017 | 1:30:41 PM
Re: Service and issues
Michelle Sad but true that is so much the fear of open source conflict bugs and troubleshooting. Until that hurdle is cleared it will limit broad growth.
Michelle
Michelle
11/29/2017 | 1:23:00 PM
Re: Service and issues
I reported performance and feature bugs. I'm sure there were security issues too, but I didn't deal with the backend. 

I attended several vendor demos as new versions were released. The always made the product sound better than it actually performed (as demos often do).
Joe Stanganelli
Joe Stanganelli
11/28/2017 | 10:23:38 PM
Re: Service and issues
@Michelle:

The company was deeply disappointed with the program's performance and large number of bugs (I reported sooooo many bugs).

Out of curiosity, what kind of bugs, mostly? Feature? Or security?

Security bugs are harder and more boring to check for and QC because there simply aren't as many people interested in security as they are their pet features.

And note I say "pet" features. The features you like aren't as important to me as the features I like, so how good a job I do on testing one is probably going to differ from how good a job I do on testing the other.
Michelle
Michelle
10/30/2017 | 7:11:15 PM
Re: Service and issues
Indeed. For this particular product -- I saw several major versions that were not worth what the company paid for them. The company was deeply disappointed with the program's performance and large number of bugs (I reported sooooo many bugs). It would have been good to get away from that product early on. I was still relatively new at the company & willing to learn new platforms. It would have worked out ok.
Joe Stanganelli
Joe Stanganelli
10/22/2017 | 10:15:16 AM
Re: Service and issues
@Michelle: Also a matter of keeping CAPEX and OPEX down.

It's expensive to rip and replace. It's expensive to even upgrade. Even outside of the immediate costs, there are things like training, setup, support, etc. Things in tech quickly "obsolesce". It's unfeasible to strictly keep pace with the market.

That said, there is the matter of "too" obsolete.
maryam@impact
[email protected]
10/12/2017 | 12:09:06 PM
Re: Service and issues
Yes sometimes its better to end the frustration, it is a shame they didn't see their mistake and correct it. They could have saved a lot of time and money!
Page 1 / 3   >   >>
Featured Video
Upcoming Live Events
October 1-2, 2019, New Orleans, Louisiana
October 10, 2019, New York, New York
October 22, 2019, Los Angeles, CA
November 5, 2019, London, England
November 7, 2019, London, UK
November 14, 2019, Maritim Hotel, Berlin
December 3, 2019, New York, New York
December 3-5, 2019, Vienna, Austria
March 16-18, 2020, Embassy Suites, Denver, Colorado
May 18-20, 2020, Irving Convention Center, Dallas, TX
All Upcoming Live Events
Partner Perspectives - content from our sponsors
Edge Computing, the Next Great IT Revolution
By Rajesh Gadiyar, Vice President & CTO, Network & Custom Logic Group, Intel Corp
Innovations in Home Media Terminals for the Upcoming 5G Era
By Tang Wei, Vice President, ZTE Corporation
All Partner Perspectives